Windows 7, RV082, QuickVPN hangs

rlucken6391 · ‎10-04-2011

Hi Experts,

I have a tough one. I have installed QuickVPN on a few systems now for an office I administer and have had relatively few issues. I have a tough one now though. I installed QuickVPN 1.4.1.2 on a Windows 7 system. The connection with the router gets set, but hangs at this point:

2011/10/04 16:57:18 [STATUS]OS Version: Windows 7

2011/10/04 16:57:18 [STATUS]Windows Firewall Domain Profile Settings: ON

2011/10/04 16:57:18 [STATUS]Windows Firewall Private Profile Settings: ON

2011/10/04 16:57:19 [STATUS]One network interface detected with IP address 192.168.0.2

2011/10/04 16:57:19 [STATUS]Connecting...

2011/10/04 16:57:19 [DEBUG]Input VPN Server Address = xx.xxx.xxx.xx

2011/10/04 16:57:19 [STATUS]Connecting to remote gateway with IP address: xx.xxx.xxx.xx

2011/10/04 16:57:19 [WARNING]Server's certificate doesn't exist on your local computer.

2011/10/04 16:57:22 [STATUS]Remote gateway was reached by https ...

2011/10/04 16:57:22 [STATUS]Provisioning...

2011/10/04 16:57:31 [STATUS]Success to connect.

2011/10/04 16:57:31 [STATUS]Tunnel is configured. Ping test is about to start.

2011/10/04 16:57:31 [STATUS]Verifying Network...

2011/10/04 16:57:37 [WARNING]Failed to ping remote VPN Router!

2011/10/04 16:57:40 [WARNING]Failed to ping remote VPN Router!

2011/10/04 16:57:43 [WARNING]Failed to ping remote VPN Router!

2011/10/04 16:57:46 [WARNING]Failed to ping remote VPN Router!

2011/10/04 16:57:49 [WARNING]Failed to ping remote VPN Router!

2011/10/04 16:57:52 [WARNING]Ping was blocked, which can be caused by an unexpected disconnect.

2011/10/04 16:57:54 [STATUS]Disconnecting...

2011/10/04 16:57:57 [STATUS]Success to disconnect.

I initially thought it was the DSL router on the client side that was the problem, but I was able to successfully vpn in using the same client version, same login/pw credentials with my laptop using the same dsl router. I have done all kinds of research on this issue, and have come up blank. So far, I have eliminated the Cisco RV082 router, the QuickVPN client, the DSL router on the client side, and the setup. Obviously the problem probably lies with the actual system. But I don't know where else to look. Any help would be appreciated.

R

riroe · ‎10-10-2011

I just wanted to verify with you --Do you have Block WAN Requests disabled under the Firewall on the RV? If not please disable this option.

THANKS

Rick Roe

Cisco Small Business Support Center

rlucken6391 · ‎10-10-2011

It is disabled.

mpyhala · ‎10-10-2011

Hi Rustin,

You are correct that the router is functioning properly. What is happening is the PC pings the router and the router responds. The PC blocks that ping response which is why you see "Failed to ping remote VPN Router!". You need to nail down why the PC is blocking the ping response. 99% of the time it is third party firewall or antivirus software. Sometimes Microsoft Security Essentials causes this as well. Disable or uninstall ALL such software and try again. Please keep us updated.

Ahmed Abdulla Mohammed Sallam · ‎10-16-2013

Dear Friends

I wish you are fine ........ QuickVPN is very bad utility and unstable ....... I tried TheGreenBow VPN Client and it works very well ......... Here is the torrent link for software:

http://thepiratebay.sx/torrent/6673988

Also here is the link that describe the configuration between RV082 and TheGreenBow

http://sbkb.cisco.com/CiscoSB/GetArticle.aspx?docid=95c2d48951154227ba43e7b55b76cdc3_Configuration_of_C2G_using_Greenbow_on_RV042_and_RV082.xml&pid=2&converted=0

In this configuration, You will create Tunnel for every client .......Also since the clients have dynamic IP address, Use Remote Security Gateway Type : Dynamic IP + Email address

Kindly find the below link for a summary document prepeared by me for this configuration

http://www.4shared.com/file/UnvN1E7X/My_Configuration_summary_-__To.html

If you need any help, Don't hesitate contact me

Best Regards