WRVS4400N and Quick VPN "remote gateway not responding"

[soren]

Hi SupportCommunity

I hope that you can help with this hot potato.

Router is a version 1.1 running with sw version V1.1.13-ETSI

Quick VPN is sw version Ver 1.4.1.2

The issue is that I can't connect due to that i cant ping the internal IP, get this error message in the QVPN log  [WARNING]Failed to ping remote VPN Router!

I have tried to do what is suggested in this thread http://homecommunity.cisco.com/t5/Wireless-Routers/User-based-VPN-access-using-a-WRVS4400N-and-QuickVPN-quot-remote/m-p/236334 and with this work arround QVPN can connect.

I have disablet the "Block WAN Request" and it is possible to ping the router on the external site.

So as I see it, the router blocks for ping on the internal IP via QVPN, what have I done wrong ?

[rmanthey]

Hello Adrian,

I have seen that before, sorry for not posting on that. One thing that has been reported to help is to reset the tcp/ip stack. I found a kb on Microsoft for this.

http://support.microsoft.com/kb/299357

Hope this helps,

Cisco Small Business Support Center

Randy Manthey

CCNA, CCNA - Security

[moecheladrian]

Hello,

Thanks for this info again

BR Adrian

[westlandict]

I got it working, but now some IP's in the network does not respond correctly.

I have spoked Adrian on the phone and he has got the some problem on one device.

Here is a linkg to my post: https://supportforums.cisco.com/message/3591646

[westlandict]

Problem solved...

Need to set all devices on DHCP, so getting automatic IP from the DHCP server.

Still it is a bug, because when i set the same settings as manual (IP, subnet mask, gateway and DNS) then it will not work.

[moecheladrian]

Hello,

I have the same Problem just had no time to post it here - Danny informed me - thx!

-> Got a site2site tunnel between my 2 WRVS4400N where all is working fine:

I can ping my internal server on sideA with the ip 192.168.0.9 from sideB (10.0.0.0/24 subnet.)

All is working like im in the same subnet, so vpn working like intended.

But when i connect trough quickvpn i can't reach the server neither per ping nor by netshares. - But i can reach other hosts in the LAN per ping and browser....But i didn't check if all static hosts are not pingable,i will test this next time.

Its not possible for me to put this server onto dhcp, that makes no sence -I mean i could put it on dhcp for testing and reserve the ip for the server with the MAC Adress, but that can't be a solution its only a workarond i would say.

It would be nice if you could fix that problem in the next software.

thanks,

BR Adrian

[sebsatienruel]

I had the same problem. I found that the system Time of the router was out of sync. I used my Domain Controller as the NTP server and the time as synced properly. The VPN is now working perfectly.

You should verify the Router Local Time.

Thank you

~SR