MX450 device not pinging

[Soby P Kuruvilla]

Hi All,

I am installing a new MX450 device. The Internet Port 1 is configured with Static IP using "Local status page" and connected to Switch and port is up. But I am unable to ping this static IP even from this directly connected Switch . I can see the mac table and ARP table is learning the mac address in the correct switchport and IP address .. But unable to ping the Static IP configured for the device.

MX internet port is configured without any VLAN tagging and switch port connected is an access port in the correct vlan of the static IP configured.

Whether inbound ICMP is denied by default for the Internet Ports of the MX device ?

Note the device is yet to be registered to the Meraki dashboard.

Thanks

[Rasmus Hoffmann Birkelund]

Your MX450, might not be allowed to reply to ICMP pings.
Under Security & SD-WAN -> Firewall what does it say in the filed Security Appliance services?

[Soby P Kuruvilla]

Thanks..As mentioned, the new MX device not registered to the dashboard yet as there some fw ports to be opened in perimeter firewalls..

anyway, in dashboard it is "any" for ICMP ping

[Rasmus Hoffmann Birkelund]

Ah, sorry, I didn't see your note.

If it's the first time registering, it is probably doing first time update. Try and give it some time. It's it probably downloading firmware,upgrading, rebooting a couple of times.

What colors in the status LED is the MX showing on the front?

[Soby P Kuruvilla]

No problem .. As said, there are some perimeter firewall ports to be opened to get it registered to dashboard.

But, question is, before registering to dashboard , can the internet port pingable ? I am trying from local switch itself where the device is directly connected so there is no routing issue.

[BrechtSchamp]

I'm not sure what the behavior is before the cloud connection is established, but I would assume it's the same as the default cloud settings, and those are to allow ping by default:

https://documentation.meraki.com/MX/Firewall_and_Traffic_Shaping/Denying_Inbound_ICMP_on_the_MX

[Soby P Kuruvilla · Accepted solution]

MX450 device is now pinging after registering to dashboard .. So, it seems that device is having default deny for inbound ICMP to WAN internet port. Once registered, the default config in dashboard with "allow any" for ICMP is pushed to the device.

Cant find a documentation for the same in Meraki sites ..Please help if anyone finds it.

Thanks.

[Rasmus Hoffmann Birkelund]

In retrospect, that kind of makes sense, actually. I probably wouldn't want an unprovisioned device responding openly to pings.
Great find, @Soby P Kuruvilla !

[Soby P Kuruvilla]

Thank you 🙂