1941 crashinfo - first configuration problem

[pwolsza_wolfik1]

I tried to made first configuration for the router using CCP Express Wizard.

After information that the router will be restarted nothing is written to the configuration and in the flash new file has shown : crashinfo.

Any suggestions ??

This is fragment of the file:

CMD: 'ip ssh time-out 60' 15:02:44 PCTime Thu Jan 27 2011

CMD: 'ip ssh authentication-retries 2' 15:02:44 PCTime Thu Jan 27 2011

CMD: 'banner login ~Authorized access only!' 15:02:44 PCTime Thu Jan 27 2011

%ALIGN-1-FATAL: Illegal access to a low address 15:02:44 PCTime Thu Jan 27 2011

addr=0x4, pc=0x24A0D83Cz , ra=0x22266C08z , sp=0x318CDE68

%ALIGN-1-FATAL: Illegal access to a low address 15:02:44 PCTime Thu Jan 27 2011

addr=0x4, pc=0x24A0D83Cz , ra=0x22266C08z , sp=0x318CDE68

15:02:44 PCTime Thu Jan 27 2011: TLB (store) exception, CPU signal 10, PC = 0x24A1707C

--------------------------------------------------------------------

   Possible software fault. Upon reccurence, please collect

   crashinfo, "show tech" and contact Cisco Technical Support.

--------------------------------------------------------------------

-Traceback= 0x24A0D83Cz 0x22266C08z 0x22226880z 0x2222CE94z 0x22267EB0z 0x22268330z 0x235E87B0z 0x235E5F24z 0x2279DA34z 0x227B3DE4z 0x227B4084z 0x227B43F4z 0x233E7980z 0x233E7964z

$0 : 00000000 00000000, AT : 00000000 26A50000, v0 : 00000000 00000004, v1 : 00000000 0000000D

a0 : 00000000 00000004, a1 : 00000000 25C80C04, a2 : 00000000 00000FFF, a3 : 00000000 00000004

t0 : 00000000 0000000D, t1 : 00000000 0000005E, t2 : 00000000 00000072, t3 : 00000000 0000000D

t4 : 00000000 00000021, t5 : 00000000 00000001, t6 : 00000000 00000001, t7 : 00000000 00000001

s0 : 00000000 00000004, s1 : 00000000 27F831D6, s2 : 00000000 30BF70D4, s3 : 00000000 27F831B4

s4 : 00000000 0000007E, s5 : 00000000 26C27934, s6 : 00000000 00000000, s7 : 00000000 00000000

t8 : 00000000 00000002, t9 : 00000000 25C80000, k0 : 00000000 504080E1, k1 : FFFFFFFF FFFFFFFE

gp : 00000000 26A5EDE0, sp : 00000000 318CDE68, s8 : 00000000 00000000, ra : 00000000 22270448

EPC  : 24A1707C, ErrorEPC : 80412AE4, SREG     : 50009FE3

MDLO : 0000005B, MDHI     : 0000547E, BadVaddr : 00000004

CacheErr_Icache : 0x007F7F00 - 00000360, CacheErr_Dcache : 0x00000000 - 00002C70

TagLo_Icache : 0x00000000 - 22234D83, DataLo_Icache : 0x8FBF0074 - 8E061A4C

DataHi_Icache: 0x00000000 - 00000000

TagLo_Dcache : 0x00000000 - 317D5203, TagHi_Dcache : 0x00000000 - 06A56F01

DataLo_Dcache: 0x27A40240 - 0CD14435, DataHi_Dcache : 0x00000000 - 00000070

TEXT_START : 0x2100A118

DATA_START : 0x24A33840

Cause 0000000C (Code 0x3): TLB (store) exception

15:02:44 PCTime Thu Jan 27 2011: TLB (store) exception, CPU signal 10, PC = 0x24A1707C

--------------------------------------------------------------------

   Possible software fault. Upon reccurence, please collect

   crashinfo, "show tech" and contact Cisco Technical Support.

--------------------------------------------------------------------

-Traceback= 0x24A0D83Cz 0x22266C08z 0x22226880z 0x2222CE94z 0x22267EB0z 0x22268330z 0x235E87B0z 0x235E5F24z 0x2279DA34z 0x227B3DE4z 0x227B4084z 0x227B43F4z 0x233E7980z 0x233E7964z

$0 : 00000000 00000000, AT : 00000000 26A50000, v0 : 00000000 00000004, v1 : 00000000 0000000D

a0 : 00000000 00000004, a1 : 00000000 25C80C04, a2 : 00000000 00000FFF, a3 : 00000000 00000004

t0 : 00000000 0000000D, t1 : 00000000 0000005E, t2 : 00000000 00000072, t3 : 00000000 0000000D

t4 : 00000000 00000021, t5 : 00000000 00000001, t6 : 00000000 00000001, t7 : 00000000 00000001

s0 : 00000000 00000004, s1 : 00000000 27F831D6, s2 : 00000000 30BF70D4, s3 : 00000000 27F831B4

s4 : 00000000 0000007E, s5 : 00000000 26C27934, s6 : 00000000 00000000, s7 : 00000000 00000000

t8 : 00000000 00000002, t9 : 00000000 25C80000, k0 : 00000000 504080E1, k1 : FFFFFFFF FFFFFFFE

gp : 00000000 26A5EDE0, sp : 00000000 318CDE68, s8 : 00000000 00000000, ra : 00000000 22270448

EPC  : 24A1707C, ErrorEPC : 80412AE4, SREG     : 50009FE3

MDLO : 0000005B, MDHI     : 0000547E, BadVaddr : 00000004

CacheErr_Icache : 0x007F7F00 - 00000360, CacheErr_Dcache : 0x00000000 - 00002C70

TagLo_Icache : 0x00000000 - 22234D83, DataLo_Icache : 0x8FBF0074 - 8E061A4C

DataHi_Icache: 0x00000000 - 00000000

TagLo_Dcache : 0x00000000 - 317D5203, TagHi_Dcache : 0x00000000 - 06A56F01

DataLo_Dcache: 0x27A40240 - 0CD14435, DataHi_Dcache : 0x00000000 - 00000070

TEXT_START : 0x2100A118

DATA_START : 0x24A33840

Cause 0000000C (Code 0x3): TLB (store) exception

=== Start of Crashinfo Collection (15:02:44 PCTime Thu Jan 27 2011) ===

For image:

Cisco IOS Software, C1900 Software (C1900-UNIVERSALK9-M), Version 15.1(2)T2, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2010 by Cisco Systems, Inc.

Compiled Fri 22-Oct-10 23:32 by prod_rel_team

========= Show Alignment =============================

Alignment data for:

C1900 Software (C1900-UNIVERSALK9-M), Version 15.1(2)T2, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Fri 22-Oct-10 23:32 by prod_rel_team

No alignment data has been recorded.

Total Spurious Accesses 1, Recorded 1

Address  Count  Traceback

       4      1  0x24A0D80Cz  0x22266C08z  0x22226880z  0x2222CE94z

                 0x22267EB0z 0x22268330z  0x235E87B0z  0x235E5F24z

[Michael Simon]

The TLB (store) exception, CPU signal 10, is a kind of bus error crash.

In this case the system tried to write to the address 0x4.  There is no physical memory at this address. That failure causes the crash. 

You should open a TAC case to have this crash investigated in detail.

You are running a very new IOS image and this is likely a new bug that needs to be identified and resolved.

........Mike

[pwolsza_wolfik1]

So what to do??

How to use this TAC case ??

[Michael Simon]

This FAQ explains how to open a TAC case from the community:

https://supportforums.cisco.com/docs/DOC-13613

If you do not have a support contract and your router is still in warranty call +1 800-553-2447 to open a TAC support case. 

........Mike