2821"NM-1CE1T1-PRI"crashinfo

[ladan.eftetahi]

hi everybody

I install this E1 module on 2821 but I see this crash info:

Queued messages:

06:44:23 UTC Tue May 16 2006: Interrupt exception, CPU signal 22, PC = 0x0

-Traceback=

$0 : 00000000, AT : 00000000, v0 : 00000000, v1 : 00000000

a0 : 00000000, a1 : 00000000, a2 : 00000000, a3 : 00000000

t0 : 00000000, t1 : 00000000, t2 : 00000000, t3 : 00000000

t4 : 00000000, t5 : 00000000, t6 : 00000000, t7 : 00000000

s0 : 00000000, s1 : 00000000, s2 : 00000000, s3 : 00000000

s4 : 00000000, s5 : 00000000, s6 : 00000000, s7 : 00000000

t8 : 00000000, t9 : 00000000, k0 : 00000000, k1 : 00000000

gp : 00000000, sp : 00000000, s8 : 00000000, ra : 00000000

EPC : 00000000, ErrorEPC : 00000000, SREG : 00000000

MDLO : 00000000, MDHI : 00000000, BadVaddr : 00000000

CacheErr : 00000000, DErrAddr0 : 00000000, DErrAddr1 : 00000000

Cause 00000000 (Code 0x0): Interrupt exception

Writing crashinfo to flash:crashinfo_20060516-064424

No warm reboot Storage

*** System received a System Error ***

signal= 0x16, code= 0x0, context= 0x430b4bd8

PC = 0x4009471c, Cause = 0x20, Status Reg = 0x34008002

could you pls help me that this problem is related to hardware or software?

could you pls tell me as soon as possible.

thanks

[a-vazquez]

To resolve bus error exception and continuous loops, refer to the Hardware Failure.

If you have a hardware support contract directly with Cisco for this part, use the Service Order Submit Tool to request a replacement part directly.

For warranty service, contact the Cisco Technical Assistance Center (TAC) directly at 1-800-553-2447, or online by using the TAC Service Request Tool.

If your product is not covered by contract or warranty, contact your Cisco partner or reseller to request a replacement part for the hardware component that is causing the issue.