7206Vxr Router Issue Urgent !

m.pandey · ‎07-31-2005

One by One the module in this Cisco Router is going bad. No idea how to proceed and check what was the reason for this. If I am giving command

#show context

it gives following :-

#######################################

System was restarted by error - an Error Interrupt, PC 0x60802B30 at 15:55:38 GM

T Tue Jul 26 2005

7200 Software (C7200-IS-M), Version 12.3(15), RELEASE SOFTWARE (fc3)

Technical Support: http://www.cisco.com/techsupport

Compiled Tue 24-May-05 19:38

Image text-base: 0x60008AF4, data-base: 0x61CB6000

Stack trace from system failure:

FP: 0x80007D30, RA: 0x60802B30

FP: 0x80007ED8, RA: 0x608058B8

FP: 0x80007F10, RA: 0x60008BA8

FP: 0x80007F30, RA: 0x80008A8C

FP: 0x80007F50, RA: 0x8000867C

FP: 0x80007FC0, RA: 0xBFC045A4

FP: 0x80008010, RA: 0x60802A40

Fault History Buffer:

7200 Software (C7200-IS-M), Version 12.3(15), RELEASE SOFTWARE (fc3)

Technical Support: http://www.cisco.com/techsupport

Compiled Tue 24-May-05 19:38

Signal = 0, Code = 0x0, Uptime 6d17h

$0 : 00000000, AT : 00000000, v0 : 00000000, v1 : 00000000

a0 : 00000000, a1 : 00000000, a2 : 00000000, a3 : 00000000

t0 : 00000000, t1 : 00000000, t2 : 00000000, t3 : 00000000

t4 : 00000000, t5 : 00000000, t6 : 00000000, t7 : 00000000

s0 : 00000000, s1 : 00000000, s2 : 00000000, s3 : 00000000

s4 : 00000000, s5 : 00000000, s6 : 00000000, s7 : 00000000

t8 : 00000000, t9 : 00000000, k0 : 00000000, k1 : 00000000

gp : 00000000, sp : 64AD5128, s8 : 00000000, ra : 00000000

EPC : 00000000, SREG : 00000000, Cause : 00000000

Error EPC : 00000000, BadVaddr : 00000000

########################################

Everyday some or the other issue is happening with the interfaces available in this router but I don't have the clue how to go ahead towards working on real issue resulting on all this.

mlund · ‎08-01-2005

Hi.

I used your output in the "output interpreter" and this is what it says.

ERROR: An 'Error Interrupt' crash signifies that a component other than the processor

has detected a fatal error. This most likely indicates a hardware issue.

TRY THIS: Paste the "show tech-support" and "show stacks" command output into

the Output Interpreter to display the potential issues and fixes. If a new module

has been recently installed, first try to remove it to verify whether it is responsible

for the error interrupt. If the error interrupt persists, try to re-seat all removable

components. If the problem is not resolved, consider opening a service request

with Cisco at TAC Service Request Tool.

REFERENCE: For more information, see: Troubleshooting Hardware and Booting Problems.

REFERENCE: For more information, see:

Troubleshooting Router Crashes

Less Common Types of System Crashes

Hope this helps.

/Mike

chfloyd · ‎08-02-2005

Hard to tell for sure in this case, but it looks like you may have a defective Network Processing Engine (npe). My suggestion would be to open a TAC case for further analysis. This could be a defective processor or a problem with any number of ASIC's onboard the NPE.

--Brent