Blue screen when login to cisco site

[MrBeginner]

Dear all,

I always got the problem when I login to Cisco site.when I try to login to Cisco.com,community site and ccw I got BoD error and my computer is restart.I am using HP 440 G5.

[Georg Pauwen]

Hello,

can you paste the URL you are trying to access ?

[MrBeginner]

Hi ,

I cannot capture because when tried to login cisco.com or community.cisco.com.i got this problem.sometime After i click the login button ,sometime when i typing username and click ,i got BoD error. i didn't capture varying url.

[Georg Pauwen]

Hello,

which browser (Chrome, IE, Firefox) are you using ?

[MrBeginner]

Hi ,
it is not depend on browser.i got this error whatever i using chrome,IE and firefox. i got this error on all browser.

[Georg Pauwen]

Hello,

try and update the network driver, if you have not already done so. Do you have something like Kaspersky running on the 440 ?

[Georg Pauwen · Accepted solution]

Hello,

I have looked around and found a thread (link to the thread below) where multiple people are complaining about BSDs on your HP model. The recommendation is to updae the drivers below:

Drivers to check:

HP Connection Optimiser 2.0.0.8 -> 2.0.9.0

NVIDIA 2017 HG Video Driver 64 bit V388.73

Conexant HD Audio driver 2017/18 12.71.2.45 SP84712

HP Universal Camera Driver, Keyboard, Mouse Input 2017/18 2018.0.162994 SP87023 and SP85332

Intel chipset installation utility 10.1.1.45 SP84426

Intel Serial I/O Driver 30.100.1725.1 SP84424

Ethernet Realtek Controller Driver 10.23.1003.2017 SP85592

Synaptics WBF Finerprint Driver 4.5.345.0 SP85489

Essential System Updates Windows 10 11.3.? SP81174

Intel Video Driver and Control Panel 15.46.4799 SP82247

https://h30434.www3.hp.com/t5/Business-Notebooks/Probook-440-G5-BlueScreen-Do-Not-Purchase/td-p/6664227