C4506 Switch Chassis Error Message.. Need help

[cindylee27]

Hi Experts,

I got this error message when trying to install one card at C4506 New core switch.

Is it due to IOS not compatible and which IOS I should use to resolve this issue?

Error message:

Jul 30 00:13:19.823 gmt: %C4K_CHASSIS-3-UNKNOWNLINECARD: Unknown module (Field Replaceable Unit minor type 351) in slot 3

Thanks a lot,

cindy

[Goutam Sanyal]

Hi Cindy Lee,

As per Cisco:

%C4K_CHASSIS-3-UNKNOWNLINECARD: Unknown module (Field Replaceable Unit minor type [dec]) in slot [dec]

The module's serial EEPROM was readable, and your software image does not recognize this module. A software upgrade is necessary.

Recommended Action: Upgrade the software to a version that is compatible with the module.

Thanks

Goutam

[cindylee27]

Hi Goutam,

Thanks for your reply..

Problem is Do you know which IOS version I should go for?

Really appreciate your help.

Thanks,

cindy

[Goutam Sanyal]

Hi Cindy,

Can you post the following?

1. sh ver

2. sh inventory

3. sh idprom all

4. sh bootflash: all

Thanks

Goutam,

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