Cisco 4221 cannot login

[Bobns]

Hi i am an intern and pretty new to working with routers (mostly knowledge of basics)

I got a bunch of 4221 routers. When they were booted for the first time ever the routers requested an username and password: admin, admin. Then when trying to enter the conf t an message showed up saying command not supported. the ? option sayd there actually was an conf t option.  When logging out and trying to log in the admin account wasn't avaulable anymore. I have tried the cisco password recovery but that also didnt work. 

I hope i have informed you enough

Thanks in advnace!

ps. sorry for bad english

[Leo Laohoo]

Before going to configuration mode, were you able to go into "enable" mode?

Is the router loaded with SD-WAN firmware?

[Bobns]

Yes i was able to enter the "enable" mode. How do i confirm the router uses SD-WAN firmware?

[Leo Laohoo]

Post the complete output to the following command:

sh version

[Bobns]

I cannot enter this command because i cannot enter the enable mode anymore. I was only able to enter this mode at the first boot ever of the device just as logging in. And in the ROMmon mode it says: 

rommon 1 > show version
monitor: command "show" not found
rommon 2 > sh version
monitor: command "sh" not found

[Leo Laohoo]

Console into the router and reboot the router. 
Post the entire boot-up process.  We want to see what the router is (not) doing.

[Bobns]

Initializing Hardware ...

Checking for PCIe device presence...done
System integrity status: 0x610
Rom image verified correctly

System Bootstrap, Version 16.7(5r), RELEASE SOFTWARE
Copyright (c) 1994-2019 by cisco Systems, Inc.

Current image running: Boot ROM1

Last reset cause: PowerOn
ISR4221/K9 platform with 4194304 Kbytes of main memory

........

Located packages.conf
#

################################################################################ ################################################################################ ################################################################################ ##################################################################

Package header rev 3 structure detected
IsoSize = 0
Calculating SHA-1 hash...Validate package: SHA-1 hash:
calculated 140E21AF:603F6BE3:6388D1D6:8B57F2AA:F2031D47
expected 140E21AF:603F6BE3:6388D1D6:8B57F2AA:F2031D47

RSA Signed RELEASE Image Signature Verification Successful.
Image validated

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software [], ISR Software (X86_64_LINUX_IOSD-UCMK9-M), Version 16.10.3a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Tue 17-Sep-19 18:21 by cedge-sw-dev

PLEASE READ THE FOLLOWING TERMS CAREFULLY. INSTALLING THE LICENSE OR
LICENSE KEY PROVIDED FOR ANY CISCO SOFTWARE PRODUCT, PRODUCT FEATURE,
AND/OR SUBSEQUENTLY PROVIDED SOFTWARE FEATURES (COLLECTIVELY, THE
"SOFTWARE"), AND/OR USING SUCH SOFTWARE CONSTITUTES YOUR FULL
ACCEPTANCE OF THE FOLLOWING TERMS. YOU MUST NOT PROCEED FURTHER IF YOU
ARE NOT WILLING TO BE BOUND BY ALL THE TERMS SET FORTH HEREIN.

Your use of the Software is subject to the Cisco End User License Agreement
(EULA) and any relevant supplemental terms (SEULA) found at
http://www.cisco.com/c/en/us/about/legal/cloud-and-software/software-terms.html.

You hereby acknowledge and agree that certain Software and/or features are
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the right to terminate any such Software feature electronically or by any
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Software feature.

cisco ISR4221/K9 (1RU) processor with 1784805K/6147K bytes of memory.
Processor board ID FGL2403LK2P
2 Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
7081983K bytes of flash memory at bootflash:.

CRYPTO_PKI: setting trustpoint policy TP-self-signed-3863875084 to use keypair TP-self-signed-3863875084% Generating 2048 bit RSA keys , keys will be non-exportable...
[OK] (elapsed time was 3 seconds)

Press RETURN to get started!

*Oct 5 11:31:12.005: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = esg Next reboot level = ipbasek9 and License = No valid license found
*Oct 5 11:31:13.062: %ISR_THROUGHPUT-6-LEVEL: Throughput level has been set to 35000 kbps
*Oct 5 11:31:16.248: %SMART_LIC-6-AGENT_READY: Smart Agent for Licensing is initialized
*Oct 5 11:31:23.151: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlanfailed c3pl_ppcp_trace_write
failed c3pl_ppcp_trace_write

*Oct 5 11:31:23.762: %VOICE_HA-7-STATUS: CUBE HA-supported platform detected.
*Oct 5 11:31:24.042: ipsec_vesen_init: g_ipsec_vesen_required=TRUE
*Oct 5 11:31:24.405: opendns init: Service Zone bind fail for VPN 65528
*Oct 5 11:31:24.982: %LINK-3-UPDOWN: Interface Lsmpi0, changed state to up
*Oct 5 11:31:24.983: %LINK-3-UPDOWN: Interface EOBC0, changed state to up
*Oct 5 11:31:24.984: %LINEPROTO-5-UPDOWN: Line protocol on Interface VoIP-Null0, changed state to up
*Oct 5 11:31:24.994: %LINEPROTO-5-UPDOWN: Line protocol on Interface LI-Null0, changed state to up
*Oct 5 11:31:24.995: %LINK-3-UPDOWN: Interface LIIN0, changed state to up
*Oct 5 11:31:26.020: %LINEPROTO-5-UPDOWN: Line protocol on Interface Lsmpi0, changed state to up
*Oct 5 11:31:26.021: %LINEPROTO-5-UPDOWN: Line protocol on Interface EOBC0, changed state to up
*Oct 5 11:31:26.022: %LINEPROTO-5-UPDOWN: Line protocol on Interface LIIN0, changed state to up
*Oct 5 11:28:46.008: %IOSXE-4-PLATFORM: R0/0: kernel: #2
*Oct 5 11:28:46.008: %IOSXE-4-PLATFORM: R0/0: kernel: #3
*Oct 5 11:29:15.737: %IOSXE-3-PLATFORM: R0/0: kernel: dash_c2w_op_done: I2C Master time out: status register - 0x0
*Oct 5 11:29:15.737: %IOSXE-3-PLATFORM: R0/0: kernel: dash_i2c_xfer: I2C Master Error master=12 addr=0x50 status=0x0
*Oct 5 11:29:15.799: %IOSXE-3-PLATFORM: R0/0: kernel: dash_c2w_op_done: I2C Master time out: status register - 0x0
*Oct 5 11:29:15.799: %IOSXE-3-PLATFORM: R0/0: kernel: dash_i2c_xfer: I2C Master Error master=13 addr=0x50 status=0x0
*Oct 5 11:29:18.805: %IOSXE-4-PLATFORM: R0/0: kernel: NFSD: Using /var/lib/nfs/v4recovery as the NFSv4 state recovery directory
*Oct 5 11:29:26.104: %IOSXE-4-PLATFORM: R0/0: kernel: lfts_sar_purge_thread: Max ktime is 9223372036
*Oct 5 11:28:46.008: %IOSXE-4-PLATFORM: F0: kernel: #2
*Oct 5 11:28:46.008: %IOSXE-4-PLATFORM: F0: kernel: #3
*Oct 5 11:29:15.737: %IOSXE-3-PLATFORM: F0: kernel: dash_c2w_op_done: I2C Master time out: status register - 0x0
*Oct 5 11:29:15.737: %IOSXE-3-PLATFORM: F0: kernel: dash_i2c_xfer: I2C Master Error master=12 addr=0x50 status=0x0
*Oct 5 11:29:15.799: %IOSXE-3-PLATFORM: F0: kernel: dash_c2w_op_done: I2C Master time out: status register - 0x0
*Oct 5 11:29:15.799: %IOSXE-3-PLATFORM: F0: kernel: dash_i2c_xfer: I2C Master Error master=13 addr=0x50 status=0x0
*Oct 5 11:29:18.805: %IOSXE-4-PLATFORM: F0: kernel: NFSD: Using /var/lib/nfs/v4recovery as the NFSv4 state recovery directory
*Oct 5 11:29:26.104: %IOSXE-4-PLATFORM: F0: kernel: lfts_sar_purge_thread: Max ktime is 9223372036
*Oct 5 11:28:46.008: %IOSXE-4-PLATFORM: SIP0: kernel: #2
*Oct 5 11:28:46.008: %IOSXE-4-PLATFORM: SIP0: kernel: #3
*Oct 5 11:29:15.737: %IOSXE-3-PLATFORM: SIP0: kernel: dash_c2w_op_done: I2C Master time out: status register - 0x0
*Oct 5 11:29:15.737: %IOSXE-3-PLATFORM: SIP0: kernel: dash_i2c_xfer: I2C Master Error master=12 addr=0x50 status=0x0
*Oct 5 11:29:15.799: %IOSXE-3-PLATFORM: SIP0: kernel: dash_c2w_op_done: I2C Master time out: status register - 0x0
*Oct 5 11:29:15.799: %IOSXE-3-PLATFORM: SIP0: kernel: dash_i2c_xfer: I2C Master Error master=13 addr=0x50 status=0x0
*Oct 5 11:29:18.805: %IOSXE-4-PLATFORM: SIP0: kernel: NFSD: Using /var/lib/nfs/v4recovery as the NFSv4 state recovery directory
*Oct 5 11:29:26.104: %IOSXE-4-PLATFORM: SIP0: kernel: lfts_sar_purge_thread: Max ktime is 9223372036
*Oct 5 11:31:17.016: %CMLIB-3-THROUGHPUT_VALUE_SETUP_FAILED: R0/0: cmand: Throughput license found, throughput set to 75000 kbps. Err or: Invalid argument
*Oct 5 11:31:17.016: %CMLIB-3-THROUGHPUT_VALUE_SETUP_FAILED: F0: cmand: Throughput license found, throughput set to 75000 kbps. Error : Invalid argument
*Oct 5 11:31:17.016: %CMLIB-3-THROUGHPUT_VALUE_SETUP_FAILED: SIP0: cmand: Throughput license found, throughput set to 75000 kbps. Err or: Invalid argument
*Oct 5 11:31:18.865: %IOSXE-4-PLATFORM: R0/0: kernel: 1.
*Oct 5 11:31:18.865: %IOSXE-4-PLATFORM: R0/0: kernel: 7.
*Oct 5 11:31:18.865: %IOSXE-4-PLATFORM: R0/0: kernel:
*Oct 5 11:31:18.865: %IOSXE-4-PLATFORM: SIP0: kernel: 1.
*Oct 5 11:31:18.865: %IOSXE-4-PLATFORM: SIP0: kernel: 7.
*Oct 5 11:31:18.865: %IOSXE-4-PLATFORM: SIP0: kernel:
*Oct 5 11:31:18.865: %IOSXE-4-PLATFORM: F0: kernel: 1.
*Oct 5 11:31:18.865: %IOSXE-4-PLATFORM: F0: kernel: 7.
*Oct 5 11:31:18.865: %IOSXE-4-PLATFORM: F0: kernel:
*Oct 5 11:31:26.935: %ONEP_BASE-6-SS_ENABLED: ONEP: Service set Base was enabled by Default
*Oct 5 11:31:30.478: %SYS-6-STARTUP_CONFIG_IGNORED: System startup configuration is ignored based on the configuration register setti ng.
*Oct 5 11:31:30.501: %IOSXE_OIR-6-REMSPA: SPA removed from subslot 0/0, interfaces disabled
*Oct 5 11:31:30.516: %SPA_OIR-6-OFFLINECARD: SPA (ISR4221-2x1GE) offline in subslot 0/0
*Oct 5 11:31:30.521: %IOSXE_OIR-6-INSCARD: Card (fp) inserted in slot F0
*Oct 5 11:31:30.521: %IOSXE_OIR-6-ONLINECARD: Card (fp) online in slot F0
*Oct 5 11:31:30.568: %IOSXE_OIR-6-INSCARD: Card (cc) inserted in slot 0
*Oct 5 11:31:30.568: %IOSXE_OIR-6-ONLINECARD: Card (cc) online in slot 0
*Oct 5 11:31:30.718: SDWAN INFO: SDWAN system init done
*Oct 5 11:31:30.768: %IOSXE_OIR-6-INSSPA: SPA inserted in subslot 0/0
*Oct 5 11:31:31.003: yang-infra: Auto enable netconf-yang
*Oct 5 11:31:31.005: yang-infra: netconf-yang server has been notified to start
*Oct 5 11:31:31.884: %IOSXE-4-PLATFORM: R0/0: kernel: EXT2-fs (loop10): warning: mounting unchecked fs, running e2fsck is recommended
*Oct 5 11:31:31.884: %IOSXE-4-PLATFORM: SIP0: kernel: EXT2-fs (loop10): warning: mounting unchecked fs, running e2fsck is recommended
*Oct 5 11:31:31.884: %IOSXE-4-PLATFORM: F0: kernel: EXT2-fs (loop10): warning: mounting unchecked fs, running e2fsck is recommended
*Oct 5 11:31:34.074: %SYS-5-RESTART: System restarted --
Cisco IOS Software [], ISR Software (X86_64_LINUX_IOSD-UCMK9-M), Version 16.10.3a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Tue 17-Sep-19 18:21 by cedge-sw-dev
*Oct 5 11:31:34.735: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Oct 5 11:31:34.752: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Oct 5 11:31:34.250: %IOSXE-4-PLATFORM: R0/0: kernel: LFTS_SAR_rcv_msg: IOSD Ready for msg process : 17283 - 17283
*Oct 5 11:31:34.250: %IOSXE-4-PLATFORM: F0: kernel: LFTS_SAR_rcv_msg: IOSD Ready for msg process : 17283 - 17283
*Oct 5 11:31:34.250: %IOSXE-4-PLATFORM: SIP0: kernel: LFTS_SAR_rcv_msg: IOSD Ready for msg process : 17283 - 17283
*Oct 5 11:31:35.330: %SPA_OIR-6-ONLINECARD: SPA (ISR4221-2x1GE) online in subslot 0/0
*Oct 5 11:31:35.420: %IOSXE_RP_ALARM-6-INFO: ASSERT CRITICAL xcvr container 0/0/0 Transceiver Missing - Link Down
*Oct 5 11:31:36.737: %ONEP_BASE-6-SS_ENABLED: ONEP: Service set Vty was enabled by Platform
*Oct 5 11:31:37.109: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/0, changed state to down
*Oct 5 11:31:37.160: %ONEP_BASE-6-CONNECT: [Element]: ONEP session Application:com.cisco.nesd Host:Router ID:34 User:NETCONF has conn ected.
*Oct 5 11:31:37.278: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/1, changed state to down
*Oct 5 11:31:37.294: %IOSXE_RP_ALARM-6-INFO: ASSERT CRITICAL GigabitEthernet0/0/1 Physical Port Link Down
*Oct 5 11:31:37.269: %Cisco-SDWAN-Router-SYSMGR-5-NTCE-200050: SIP0: SYSMGR: System status blinking green (reason: Coming up)
*Oct 5 11:31:37.318: %Cisco-SDWAN-Router-SYSMGR-5-NTCE-200042: SIP0: SYSMGR: Created shared memory vconfd_shared_region
*Oct 5 11:31:37.269: %Cisco-SDWAN-Router-SYSMGR-5-NTCE-200050: F0: SYSMGR: System status blinking green (reason: Coming up)
*Oct 5 11:31:37.318: %Cisco-SDWAN-Router-SYSMGR-3-ERRO-200065: SIP0: SYSMGR: Day-0 bringup: False
*Oct 5 11:31:37.319: %Cisco-SDWAN-Router-SYSMGR-6-INFO-200017: SIP0: SYSMGR: Started daemon confd @ pid 30906 in vpn 65534
*Oct 5 11:31:37.269: %Cisco-SDWAN-Router-SYSMGR-5-NTCE-200050: R0/0: SYSMGR: System status blinking green (reason: Coming up)
*Oct 5 11:31:37.318: %Cisco-SDWAN-Router-SYSMGR-5-NTCE-200042: F0: SYSMGR: Created shared memory vconfd_shared_region
*Oct 5 11:31:37.318: %Cisco-SDWAN-Router-SYSMGR-3-ERRO-200065: F0: SYSMGR: Day-0 bringup: False
*Oct 5 11:31:37.319: %Cisco-SDWAN-Router-SYSMGR-6-INFO-200017: F0: SYSMGR: Started daemon confd @ pid 30906 in vpn 65534
*Oct 5 11:31:37.318: %Cisco-SDWAN-Router-SYSMGR-5-NTCE-200042: R0/0: SYSMGR: Created shared memory vconfd_shared_region
*Oct 5 11:31:37.318: %Cisco-SDWAN-Router-SYSMGR-3-ERRO-200065: R0/0: SYSMGR: Day-0 bringup: False
*Oct 5 11:31:37.319: %Cisco-SDWAN-Router-SYSMGR-6-INFO-200017: R0/0: SYSMGR: Started daemon confd @ pid 30906 in vpn 65534
*Oct 5 11:31:39.180: Checking for EXEC mode on console
*Oct 5 11:31:39.722: %DMI-3-NETCONF_SSH_ERROR: R0/0: ncsshd_bp: NETCONF/SSH: error: Primary trustpoint could not be found, status = 5 7
*Oct 5 11:31:39.722: %DMI-3-NETCONF_SSH_ERROR: F0: ncsshd_bp: NETCONF/SSH: error: Primary trustpoint could not be found, status = 57
*Oct 5 11:31:39.722: %DMI-3-NETCONF_SSH_ERROR: SIP0: ncsshd_bp: NETCONF/SSH: error: Primary trustpoint could not be found, status = 5 7
*Oct 5 11:31:43.797: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Oct 5 11:31:43.798: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Oct 5 11:31:44.648: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named CISCO_IDEVID_SUDI has been generated or imported
*Oct 5 11:31:44.692: %PKI-2-NON_AUTHORITATIVE_CLOCK: PKI functions can not be initialized until an authoritative time source, like NT P, can be obtained.
*Oct 5 11:31:47.270: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named TP-self-signed-3863875084 has been generated or imported
*Oct 5 11:31:47.272: %SSH-5-ENABLED: SSH 1.99 has been enabled
*Oct 5 11:31:48.673: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named TP-self-signed-3863875084.server has been generated or imported
*Oct 5 11:31:51.333: %PKI-4-NOCONFIGAUTOSAVE: Configuration was modified. Issue "write memory" to save new IOS PKI configuration
*Oct 5 11:32:47.608: %Cisco-SDWAN-Router-SYSMGR-5-NTCE-200050: R0/0: SYSMGR: System status solid green (reason: All daemons up)
*Oct 5 11:32:47.610: %DMI-5-ACTIVE: R0/0: nesd: process is in steady state.
*Oct 5 11:32:47.608: %Cisco-SDWAN-Router-SYSMGR-5-NTCE-200050: SIP0: SYSMGR: System status solid green (reason: All daemons up)
*Oct 5 11:32:47.610: %DMI-5-ACTIVE: SIP0: nesd: process is in steady state.
*Oct 5 11:32:47.608: %Cisco-SDWAN-Router-SYSMGR-5-NTCE-200050: F0: SYSMGR: System status solid green (reason: All daemons up)
*Oct 5 11:32:47.610: %DMI-5-ACTIVE: F0: nesd: process is in steady state.
*Oct 5 11:32:48.540: EXEC mode enabled on console
*Oct 5 11:33:04.248: %PNP-6-PNP_DISCOVERY_STOPPED: PnP Discovery stopped (Startup Config Present)
*Oct 5 11:33:11.184: %INSTALL-5-INSTALL_START_INFO: R0/0: install_engine: Started install commit PACKAGE
*Oct 5 11:33:11.184: %INSTALL-5-INSTALL_START_INFO: SIP0: install_engine: Started install commit PACKAGE
*Oct 5 11:33:11.184: %INSTALL-5-INSTALL_START_INFO: F0: install_engine: Started install commit PACKAGE
*Oct 5 11:33:12.025: %INSTALL-5-INSTALL_COMPLETED_INFO: R0/0: install_engine: Completed install commit PACKAGE
*Oct 5 11:33:12.025: %INSTALL-5-INSTALL_COMPLETED_INFO: F0: install_engine: Completed install commit PACKAGE
*Oct 5 11:33:12.025: %INSTALL-5-INSTALL_COMPLETED_INFO: SIP0: install_engine: Completed install commit PACKAGE

User Access Verification

Username:

[Leo Laohoo · Accepted solution]

---

@Bobns wrote:

*Oct 5 11:31:30.718: SDWAN INFO: SDWAN system init done

---

The router is loaded with SD-WAN firmware.

[Bobns]

I may accidentally have made your comment a solution comment.. 

[Leo Laohoo]

If you want to covert the router to load "non-SD-WAN" firmware then you'll need to do this: 

1. Go to the Cisco website and download an IOS that is not SD-WAN -- 16.12.4 is a good candidate.
2. Put the IOS-XE file into a supported USB stick (format to FAT16)
3. Force the router into ROMMON
4. Force the router to boot the IOS found in the USB using the command "boot usb0:filename.bin"
5. Once the router boots into regular IOS, copy the IOS-XE file into the router's bootflash using the command "copy usb0:filename.bin bootflash:". 
6. Unpack the IOS using the command

request platform software package expand switch all file flash:IOS_filename on-reboot verbos  

7.  Make sure the boot variable string points to the "packages.conf" file.  
8.  Do not forget to save the config. 

9.  Reboot the router.  

Hope this helps.

[Bobns]

I dont have acces to an IOS download at the moment i will have to wait for it i will keep you up to date.

[Bobns]

When trying this solution i get stuck at step 6 the command i run is:

Router#request platform software package expand switch all file flash: isr4200-umck9.16.10.3a.SPA.bin on-reboot verbos

This is the ouput of the command:

Router#$switch all file flash:isr4200-umck9.16.10.3a.SPA.bin on-reboot verbos
request platform software package expand switch all file flash:isr4200-umck9.16.                                         ^10.3a.SPA.bin on-reboot verbos

% Invalid input detected at '^' marker.

Do you have any suggestions?

Edit: when i chanced to filename to packages.conf the command gave the same output.

[balaji.bandi]

show version

[Bobns · Accepted solution]

1. Put a new binfile on a usb
2. Enter rommon mode
3. Boot de binfile van de usb
boot usb0:isr4200-universalk9_ias.16.12.04.SPA.bin (new bin file)

4. copy the binfile to the bootflash
Router# copy usb0:isr4200-universalk9_ias.16.12.04.SPA.bin bootflash: (new bin file)

5. This are the commands te verify and select the new binfile as standard boot
Router> enable
Router# verify flash:isr4200-universalk9_ias.16.12.04.SPA.bin (new bin file)
Router# config
Router(config)# no boot system bootflash:isr4200-umck9.16.10.3a.SPA.bin (old bin file)
Router(config)# boot system flash:isr4200-universalk9_ias.16.12.04.SPA.bin (new bin file)
Router(config)# exit
Router# write memory
Router# reload

The router should be fixed now.