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Cisco ISR4351 Router is reboot automatically

sohel.jujara
Level 1
Level 1

Hello All,

My router is automatically reboot  and i am showing below mention logs in router..

Uptime for this control processor is 1 day, 2 hours, 44 minutes
System returned to ROM by reload at 12:53:45 IST Wed Jan 25 2017
System restarted at 17:18:52 IST Wed May 3 2017
System image file is "bootflash:/isr4300-universalk9.03.16.02.S.155-3.S2-ext.SPA.bin"
Last reload reason: critical process exit with reload fru code, cpp_ha_top_level_server, fp_0_0, rc=69

 3 17:19:18.995 IST: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 1.1.1.1 port 0 CLI Request Triggered
*May  3 17:19:19.159 IST: %SYS-5-CONFIG_I: Configured from memory by console
*May  3 17:19:19.163 IST: %IOSXE_OIR-6-REMSPA: SPA removed from subslot 0/0, interfaces disabled
*May  3 17:19:19.169 IST: %SPA_OIR-6-OFFLINECARD: SPA (ISR4351-3x1GE) offline in subslot 0/0
*May  3 17:19:19.173 IST: %IOSXE_OIR-6-INSCARD: Card (fp) inserted in slot F0
*May  3 17:19:19.173 IST: %IOSXE_OIR-6-ONLINECARD: Card (fp) online in slot F0
*May  3 17:19:19.199 IST: %IOSXE_OIR-6-INSCARD: Card (cc) inserted in slot 0
*May  3 17:19:19.199 IST: %IOSXE_OIR-6-ONLINECARD: Card (cc) online in slot 0
*May  3 17:19:19.202 IST: %IOSXE_OIR-6-INSCARD: Card (cc) inserted in slot 1
*May  3 17:19:19.202 IST: %IOSXE_OIR-6-ONLINECARD: Card (cc) online in slot 1
*May  3 17:19:19.203 IST: %IOSXE_OIR-6-INSCARD: Card (cc) inserted in slot 2
*May  3 17:19:19.203 IST: %IOSXE_OIR-6-ONLINECARD: Card (cc) online in slot 2
*May  3 17:19:19.213 IST: %IOSXE_OIR-6-INSSPA: SPA inserted in subslot 0/0
*May  3 17:19:19.247 IST: %SPA-3-ENVMON_NOT_MONITORED: SIP1: iomd:  Environmental monitoring is not enabled for ISR4351-3x1GE[0/0]
*May  3 17:19:19.380 IST: %SYS-5-RESTART: System restarted --
Cisco IOS Software, ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 15.5(3)S2, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Thu 11-Feb-16 08:58 by mcpre
*May  3 17:19:19.508 IST: %SSH-5-ENABLED: SSH 2.0 has been enabled
*May  3 17:19:19.512 IST: %BGP-4-NORTRID: BGP could not pick a router-id. Please configure manually.
*May  3 17:19:19.518 IST: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*May  3 17:19:19.518 IST: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*May  3 17:19:19.642 IST: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host  port 514 started - CLI initiated
*May  3 17:19:21.488 IST: %SNMP-5-COLDSTART: SNMP agent on host IGSKOLSBIRTR01 is undergoing a cold start
*May  3 17:19:24.040 IST: %SPA_OIR-6-ONLINECARD: SPA (ISR4351-3x1GE) online in subslot 0/0
*May  3 17:19:25.952 IST: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/0, changed state to down
*May  3 17:19:26.015 IST: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/1, changed state to down
*May  3 17:19:30.040 IST: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host  port 514 started - reconnection
*May  3 17:19:31.916 IST: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/0, changed state to up
*May  3 17:19:32.916 IST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0/0, changed state to up
*May  3 17:19:32.925 IST: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/1, changed state to up

 

Anyone please help and confirm why router was reboot....?

Regards,

Sohel

2 Replies 2

Leo Laohoo
Hall of Fame
Hall of Fame

critical process exit with reload fru code, cpp_ha_top_level_server, fp_0_0, rc=69

Software bug.  If you Google the entire line you'll get a long list of Bug IDs.  I'd recommend you consider upgrading the software of the router.

Leo Laohoo
Hall of Fame
Hall of Fame

CSCva72065 &/or CSCvg34819

Review Cisco Networking for a $25 gift card