EHWIC-4ESG not being recognized by Cisco 2911

[christopher.demicoli]

Hi all,

I have just purchased a EHWIC-4ESG card for my Cisco 2911 router. This is my first time installing an expansion card for a router.

If I execute show diag, I can see that the card is being recognized by the router, however when I run show ip interface brief, I am unable to see the new Ethernet ports. 

I am running IOS Version 15.4(1)T, on the Cisco Website I have found that the minimum requirement is 15.1(2)T so I should be OK.

Anything I can do? Or something I might have skipped?

[Leo Laohoo]

Console into the router and reboot the router.  Post the entire boot-up process.

[christopher.demicoli]

Hi Leo,

Thanks for your suggestion. During bootup I can see the following in the log file: %ESWGE_ERR-3-NIOSII_UP_FAIL: NIOSII fails on 0/3/0 ehwic slot

I have tried changing the Slot but I still get the same error. From some googling it seems that it is hardware related. How would I be able to confirm if the card and/or router is faulty?