Error showing in Cisco 2821 Router

Manoj Kumar Behera · ‎09-22-2015

Hi Everybody,

I have a Cisco 2821 Router,when i accessing its console its showing below error. Please guide me to troubleshoot this problem.

Cisco IOS Software, 2800 Software (C2800NM-ADVSECURITYK9-M), Version 12.4(3i), RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Wed 28-Nov-07 21:10 by stshen
Image text-base: 0x400A265C, data-base: 0x41C24FB0

Port Statistics for unclassified packets is not turned on.

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
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agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
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Error: Unexpected NM Interrupt received from slot: 0

%Software-forced reload

Error: Unexpected NM Interrupt received from slot: 0

burleyman · ‎09-22-2015

Did you make sure the module is supported with the IOS?

Has this ever worked or is this new?

Do you have the config off the router?

If you remove the module from slot 0, does the router boot with out error?

What is the model number on the module?

Mike

Manoj Kumar Behera · ‎09-23-2015

Hi

It was a working router & the modules are WIC-2T, NM-2CE1T1-PRI & WIC-1B-S/T-V3.I have already checked by removing the module from slot 0 & also removing all module from the router but it is showing same error during booting.

Vinit Jain · ‎09-23-2015

Could you please check the backplane of slot 0. Sometimes, this issue can also be seen due to bent pins or broken pins. If you find something abnormal, then the chassis has to be replaced.

Other thing that you can try is, try reseating the card in slot 0 again and also try upgrading the IOS to see if that helps. the IOS that you are running is already End of Life.

Hope this helps.

Regards

Vinit

Thanks
--Vinit

Vinit Jain · ‎09-22-2015

Most of the cases, this indicates a hardware issue and needs replacement of the module that is showing the error. The only other thing you can try is either try physically reseating the module in slot 0 or try it in a spare router chassis (if available. Wouldnt recommend to try this on another production router).

If reseating doesn't resolve the problem, then you will have to replace the card in slot 0.

Regards

Vinit

Thanks
--Vinit