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I can not convert traditional licenses to Smart Licenses

Dear Cisco support please help

I can not convert traditional licenses to Smart Licenses.

I read from document recommend to  open From the License Registration Portal (PAK-based Licensing Portal) . . .

So I can not open page License Registration Portal  it show message "We have encountered a technical issue and require you to open a support case before your request can be processed."

 

 

afterthat i send email to licenses of Cisco support So but I don't see engineer of cisco accept my case.

I don't know how i convert my licenses from PAK to smart account please help

 

 

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