ISR4451-X/K9 IP BASE IOS issue

[David.F]

Hi ,

I'm looking for help on the following issue, i'm CCNA certified since few month, and i have an issue on ISR4451-k9-RF, it seems that my customer is facing issue with IOS IP base, On product hasn't the same type of IOS, see attached screenshots 

Router with Issue has an IOS Current IPBASE Type None  Next Reboot IPBASE

Route without Issue has an IOS Current IPBASE type permanent Next rebbot IPBASE

How can i fixe type mode from None to permanent ? I'm not sure of the issue but that the main difference i could see 

thank you for your help

[Jens Albrecht]

Hello @David.F,

a common reason for this behavior can be that the license boot level is not configured on this device which is required on these platforms. This can be done as follows:

configure terminal
  license boot level ipbasek9
exit
write memory
reload

The check again the license status after reboot.
If your customer purchased a different license level, then you can set it accordingly, of course.

HTH!

[David.F]

Hi Jens,

Thank you for the Command , i'll test it next week and update my answer

[David.F]

Thank you @ Jens for the Command , i'll test it next week and update my answer

[M02@rt37]

Hello @David.F 

FYI

--https://www.cisco.com/c/en/us/td/docs/routers/access/sw_activation/SA_on_ISR.html

[David.F]

Thnak you @ M02@rt37, i've started to read , see next week if problem solved

[M02@rt37]

You're so welcome @David.F 

Thanks in advance for your feedback.

[David.F]

Hi ,

i've been busy on other topic, so after several unsucessfull tries, update the IOS and even after a factory reset, IOS IP base wasn't available :  it was a RF product without any smartnet ( always take a smartnet on RF product if aavailable) , it seems the IP BASE was locked , and to unlocked it,  you need to activate the IP Base license via a smart account, the end customer has been able to process like that, thank you for your help

[Leo Laohoo]

Roll back the firmware to 16.9.X (and earlier).