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Problem with NetAcad when first opening Packet Tracer

moirsal
Beginner
Beginner

Hi,
A few months ago, I tried to register a NetAcad account to download Cisco Packet Tracer to learn networking in an online course, but when I open Packet Tracer for the first time, the login page for NetAcad Account never appears with a display like this

CPT Error.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is there a solution for this ? I've tried reinstalling Packet Tracer, but it still doesn't work, I even tried the previous version on the download page but still can't, please help and advice this is important for my learning, especially at work, thank you.

2 Replies 2

Georg Pauwen
VIP Master VIP Master
VIP Master

Hello,

 

can you paste the URL that is displaying this error message ?

 

Try and clear your browser cache, that might help. Which browser (and version) are you using ?

Hi George,
Thanks for the response, I've tried opening the url in all three browsers I have, Edge Chromium, Google Chrome and even Internet Explorer and I can open it in all three browsers, but not with Packet Tracer. Here I give you the link
https://id.cisco.com/app/ciscoid_netacadhttpcanvasauthnetacadcom_1/exkl91gjeATNZmgN95d6/sso/saml?SAMLRequest=fVLdb9owEP9XIr8HJykBYgESK5qG1DFUWB%2F6Et3sA7wltudzSvffzwmd1r7wZPnu93Ffc4K2cWLVhbN5xN8dUkhe28aQGBIL1nkjLJAmYaBFEkGK%2FerrgyhGmXDeBittw95RbjOAC... 2FFP32fn1YrZRd7Pe2UbLP8ln61sIt237iFZ91REqggdDGk2IY2sae7n3CAEXLPgOGV9eLT%2Fe5fIv&RelayState=https%3A%2F%2Fwww.netacad.com%2Fportal%2%2Fsaml%2Flogincomplete%2Fsaml.

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