Router C8200L-1N-4T | Last reload reason: Critical process cmand fault

[Luis Angel Melendez Fuentes]

hello everyone,

I have a problem with this router, I get Last reload reason: Critical process cmand fault on rp_0_0 (rc=134)

Complete management of the equipment is lost until a physical restart is applied.

Do they know any solution to apply it.

[Enes Simnica]

hello @Luis Angel Melendez Fuentes The error message "Last reload reason: Critical process cmand fault on rp_0_0 (rc=134)" indicates that the router experienced a failure in a critical process (cmand), which is the Command Manager process responsible for managing and handling CLI (Command-Line Interface) commands. This process crashing can result in the loss of management access, requiring a physical restart.

-Check logs: Use show logging and show platform to find more details about the crash. use (sh logg, sh platf. sh vers)
-Software bug: It could be a known issue. Check Cisco’s Bug Search Tool for your IOS version and consider upgrading or downgrading.
-Resource usage: High CPU or memory usage could cause this. Use show processes cpu sorted and show processes memory to investigate. use (sh processes cpu sorted, sh processes memory)
-TAC support: If the issue persists, reach out to Cisco TAC for further assistance.
-Also, a software update or checking for hardware faults should help resolve the issue.

-Enes

[Leo Laohoo]

What firmware is the router running on?

[JASMIEL ROMERO]

Hi @Leo Laohoo 

I share firmware:

RR01-BNT-CR02462#sh platform
Chassis type: C8200L-1N-4T

Slot Type State Insert time (ago)
--------- ------------------- --------------------- -----------------
0 C8200L-1N-4T ok 03:34:44
0/0 2x1G-2xSFP ok 03:32:21
R0 C8200L-1N-4T ok, active 03:34:44
F0 C8200L-1N-4T ok, active 03:34:44
P0 PWR-CC1-100WAC ok 03:34:11
P2 C8200-FAN-1R ok 03:34:11

Slot CPLD Version Firmware Version
--------- ------------------- ---------------------------------------
0 21070847 17.6(6r)
R0 21070847 17.6(6r)
F0 21070847 17.6(6r)

RR01-BNT-CR02462#

[Leo Laohoo]

Post the entire output to the command "sh version".

[JASMIEL ROMERO]

Attached command

RR01-BNT-CR02462#SH VER
Cisco IOS XE Software, Version 17.09.03a
Cisco IOS Software [Cupertino], c8000be Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 17.9.3a, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2023 by Cisco Systems, Inc.
Compiled Wed 29-Mar-23 01:16 by mcpre

Cisco IOS-XE software, Copyright (c) 2005-2023 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.

ROM: 17.6(6r)

RR01-BNT-CR02462 uptime is 11 hours, 43 minutes
Uptime for this control processor is 11 hours, 44 minutes
System returned to ROM by Critical process cmand fault on rp_0_0 (rc=134)
System restarted at 08:22:23 CDT Mon Sep 9 2024
System image file is "bootflash:packages.conf"
Last reload reason: Critical process cmand fault on rp_0_0 (rc=134)

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Technology Package License Information:
Controller-managed

The current throughput level is unthrottled

Smart Licensing Status: Smart Licensing Using Policy

cisco C8200L-1N-4T (1RU) processor with 3699266K/6147K bytes of memory.
Processor board ID FJC27181R50
Router operating mode: Controller-Managed
4 Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
8388608K bytes of physical memory.
7573503K bytes of flash memory at bootflash:.

Configuration register is 0x2102

RR01-BNT-CR02462#

[Leo Laohoo]

Post the complete output to the following commands: 

dir bootflash:tracelogs
dir bootflash:core

[JASMIEL ROMERO]

Thx @Leo Laohoo 

Attached commands

[Leo Laohoo]

---

@JASMIEL ROMERO wrote:

shutdown_journal_rp0_20240910052551.log

---

Find this file and attach it.  I want to see this. 

Have a look: 

Use the command:  

dir bootflash:tracelogs/*.logs

And compare the date stamps of the output: 

dir bootflash:core

This router has been crashing very regularly.