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gnanavel.ns
Beginner

Slow Internet connection- NAT Error- NAT: API Failed to get Translated-Info from: (src-addr:10.97.112.38, src-port:0)

A customer is facing the issue of very slow Internet access, established through a WAN Router (PAT with Outside Interface IP for outbound traffic, Static NAT from Zscalar Public address to Zscalar Local address for Inbound traffic). No issues in connectivity/ speed if Laptop is directly connected to ISP Router and using Public IP of WAN Router.

If I do a ' debug ip nat detail' in the WAN Router, I am seeing the following error recurring at regular intervals.

*Apr 12 20:18:56.782: NAT: API Failed to get Translated-Info from: (src-addr:10.97.112.38, src-port:0) (dest-addr:10.192.168.41, dest-port:0)

Any idea what does this indicate?

Many thanks for your time.

Gnanavel.

1 REPLY 1
dukenuk96
Participant

Show full network diagram with port numbers and share full configs. Also write output of the command 'show interfaces' on all your devices.