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Smart licence Failure reason: SACL http unknown host

ricardogarcia2
Level 1
Level 1

I have this error and I cannot register my license:

 

#sh licen sta
Smart Licensing is ENABLED

Utility:
Status: DISABLED

Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED

Transport:
Type: Smart
URL: https://smartreceiver.cisco.com/licservice/lic

Registration:
Status: REGISTERING - REGISTRATION IN PROGRESS
Export-Controlled Functionality: NOT ALLOWED
Initial Registration: FAILED on Aug 28 13:19:06 2020 GMT
Failure reason: SACL http unknown host
Next Registration Attempt: Aug 28 14:23:58 2020 GMT

License Authorization:
Status: EVAL MODE
Evaluation Period Remaining: 76 days, 7 hours, 17 minutes, 11 seconds

License Conversion:
Automatic Conversion Enabled: False
Status: Not started

Export Authorization Key:
Features Authorized:
<none>

 

#show run all | in destination address http
destination address http https://tools.cisco.com/its/service/oddce/services/DDCEService

 

#telnet tools.cisco.com 443 /source-interface gigabitEthernet 0/0/1.60
Trying tools.cisco.com (173.37.145.8, 443)... Open

 

[Connection to tools.cisco.com closed by foreign host]

 

#ping tools.cisco.com
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 173.37.145.8, timeout is 2 seconds:
!!!!!

 


Smart Licensing is ENABLED

Registration:
Status: REGISTERING - REGISTRATION IN PROGRESS
Export-Controlled Functionality: NOT ALLOWED
Initial Registration: FAILED on Aug 28 13:19:06 2020 GMT
Failure reason: SACL http unknown host
Next Registration Attempt: Aug 28 14:23:58 2020 GMT

License Authorization:
Status: EVAL MODE
Evaluation Period Remaining: 76 days, 7 hours, 8 minutes, 41 seconds

License Conversion:
Automatic Conversion Enabled: False
Status: Not started

Export Authorization Key:
Features Authorized:
<none>

Utility:
Status: DISABLED

Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED

Transport:
Type: Smart
URL: https://smartreceiver.cisco.com/licservice/license

License Usage
==============

(ISR_4351_FoundationSuite):
Description:
Count: 1
Version: 1.0
Status: EVAL MODE
Export status: NOT RESTRICTED

(ISR_4351_AdvancedUCSuite):
Description:
Count: 1
Version: 1.0
Status: EVAL MODE
Export status: NOT RESTRICTED

(ISR_4351_Application):
Description:
Count: 1
Version: 1.0
Status: EVAL MODE
Export status: NOT RESTRICTED

(ISR_4351_UnifiedCommunication):
Description:
Count: 1
Version: 1.0
Status: EVAL MODE
Export status: NOT RESTRICTED

(ISR_4351_Security):
Description:
Count: 1
Version: 1.0
Status: EVAL MODE
Export status: NOT RESTRICTED

Product Information
===================
UDI: PID:ISR4351/K9,SN:FDO21130UHW

Agent Version
=============
Smart Agent for Licensing: 4.8.7_rel/52

Reservation Info
================
License reservation: DISABLED

4 Replies 4

Hello,

 

post the output of:

 

show call-home profile all

#show call-home profile all

Profile Name: CiscoTAC-1
Profile status: ACTIVE
Profile mode: Full Reporting
Reporting Data: Smart Call Home, Smart Licensing
Preferred Message Format: xml
Message Size Limit: 3145728 Bytes
Transport Method: http
HTTP address(es): https://tools.cisco.com/its/service/oddce/services/DDCEService
Other address(es): default

Periodic configuration info message is scheduled every 28 day of the month at 12:54

Periodic inventory info message is scheduled every 28 day of the month at 12:39

Alert-group Severity
------------------------ ------------
crash debug
environment minor
inventory normal

Syslog-Pattern Severity
------------------------ ------------
.* major

Hello,

 

the profile looks good. Post the running configuration of your router.

ANKUSH_SINGLA
Level 1
Level 1

Hi Georg, while registering my Router i am also seeing below error. can you please look into this and suggest 

 

smart.JPG

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