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james8
james8 Beginner
Beginner
‎08-14-2019 01:29 PM
‎08-14-2019 01:29 PM

SNTC Upload Processing

Hello guys,

 

There is more than 24 hours that I´ve submitted an inventory to SNTC portal from collector but the status is still "Received". Is there anything that can be done?

 

thanks!

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Giuseppe Larosa
Hall of Fame Expert Giuseppe Larosa Hall of Fame Expert
Hall of Fame Expert
‎08-17-2019 06:30 AM
‎08-17-2019 06:30 AM

Re: SNTC Upload Processing

Hello James8,

follow the suggestions in the thread below

 

https://community.cisco.com/t5/smart-net-total-care-portal-and/sntc-upload-processing-stuck/m-p/3095591

 

it explains how to get support for an issue like yours.

 

Hope to help

Giuseppe

 

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