SPA-5X1GE-V2<DISABLED> -- out of service in ASR-1002

[dc-csa-blr]

Team,

We have installed New SPA-5X1GE-V2 card in ASR-1002 but it showing out of service, we tried different slots but same result.

Please help to get it resolve.

Router#sh platform
Chassis type: ASR1002

Slot      Type                State                 Insert time (ago)
--------- ------------------- --------------------- -----------------
0         ASR1002-SIP10       ok                    10:50:06
 0/0      4XGE-BUILT-IN       ok                    10:47:37
 0/1      SPA-5X1GE-V2        out of service        00:05:49
R0        ASR1002-RP1         ok, active            10:50:06
F0        ASR1000-ESP5        ok, active            10:50:06
P0        ASR1002-PWR-AC      ok                    10:49:08
P1        ASR1002-PWR-AC      ok                    10:49:08

Router#sh hw-module all fpd

==== ====================== ====== =============================================
                             H/W   Field Programmable   Current   Min. Required
Slot Card Type               Ver.  Device: "ID-Name"    Version      Version
==== ====================== ====== ================== =========== ==============
 0/0 4XGE-BUILT-IN           2.1   1-GE I/O FPGA          1.10        1.10
---- ---------------------- ------ ------------------ ----------- --------------
 0/1 SPA-5X1GE-V2<DISABLED>  1.2   ????????????           ?.?         ?.?
==== ====================== ====== =============================================

Router#show hw-module subslot all oir
Module        Model                Operational Status
------------- -------------------- ------------------------
subslot 0/0   4XGE-BUILT-IN        ok
subslot 0/1   SPA-5X1GE-V2         out of service(failed too many times)

IOS Version : bootflash:asr1000rp1-adventerprisek9.03.10.05.S.153-3.S5-ext.bin"

Thanks in ADV,

[Vinit Jain · Accepted solution]

Hello

If you have already tried different slots, then the SPA is bad. You will have to replace the SPA.

Out of Service generally indicates a bad card. If the card doesnt comes up after soft or hard reset, then its a bad card and needs replacement.

Hope this helps.

Vinit

PS: Please mark the answer complete if your query is resolved.

[dc-csa-blr]

Hello Vinit,

Thanks for your prompt support, as per your suggestion we're going to replace it.

[confreg01]

• have you looked at performing a software upgrade or rommon upgrade?
• Router# show platform and check the Firmware Version 
• Rommon upgrade guide here >> https://www.cisco.com/c/en/us/td/docs/routers/asr1000/rommon/asr1000-rommon-upg-guide.html
• exp. 

  upgrade rom-monitor filename bootflash:asr1000-rommon.152-1r.S.pkg all