UDI mistyped in ISR Performance License creation

[amanverma]

We bought and ISR 4331 performance license and using PAK i converted it to .Lic file but while creating license file i entered wrong UDI, means one word was left in coping it, now when i apply this license it is showing error that UDI does not match.

Now can i again create license file or how do i correct it now ?

[Georg Pauwen]

Hello,

best to call the Cisco Licensing team and have them help you retrieve the license. Numbers per region/country are listed below:

https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

[amanverma]

This is gerenal support number, i am trying to open a case with them, using
smart licensing portal can we delete and re genrate license again?##-
Please type your reply above this line -##

[Georg Pauwen]

Hello,

call the general number and ask them to connect you with the licensing team.

[kka]

This sounds like you use "Traditional Licensing" (PAK). In the portal select the licence and under "Move Licenes" you should be able to use use "rehost selected licenses..." to generate a new license.

For problems related to licensing we typically contact the licensing support via e-mail: licensing@cisco.com

If you have a valid smartnet contract for the device in question it's usually faster to open a SR via TAC.