Disclaimer
The Author of this posting offers the information contained within this posting without consideration and with the reader's understanding that there's no implied or expressed suitability or fitness for any purpose. Information provided is for informational purposes only and should not be construed as rendering professional advice of any kind. Usage of this posting's information is solely at reader's own risk.
Liability Disclaimer
In no event shall Author be liable for any damages whatsoever (including, without limitation, damages for loss of use, data or profit) arising out of the use or inability to use the posting's information even if Author has been advised of the possibility of such damage.
Posting
Well you can get drops while latency and jitter look good if there's congestion with shallow buffers/queues. (On high speed links, drops are often common because of shallow [relatively speaking] buffers/queues. Your VC is 10Mbps, but what are the physical links being used by your MPLS provider.)
You could get a company in to test. Assuming they too see the problem(s), what do you do next? You still may need a consultant anyway. So the real question is whether you start with additional tests or whether you start with the consultant. The latter, may also desire some additional testing but such might be more focused than just additional generic testing that only confirms you have an issue. (Of course, the company that you chose to test, might also consult. Additional testing first, isn't so bad, but I think you want someone that can focus on how things should be, and test to confirm they are or are not rather than test to confirm there's a problem but don't know how to troubleshoot it. - Am I making any sense?)
