10-08-2020 05:36 AM
Hello,
We've a brand new Cisco vEdge 2000 that is in a continuous loop when we start it (TLB exception load/fetch), it keeps the log below over and over never ending.
Is there something that can be done to try to recover the box? I believe this is some kind of software issue..
Log:
F97F8
Reg: 0x1B 0xFFFFFFFFFFFF97F8
Reg: 0x1C 0xFFFFFFFFBFCC2AD0
Reg: 0x1D 0xFFFFFFFFFFFF97F8
Reg: 0x1E 0xD3DACDDDC040D943
Reg: 0x1F 0xFFFFFFFFBFC014F0
status: 0x504000E6
cause: 0x40008008 (TLB exception load/fetch)
epc: 0x29B00004E24
badvaddr: 0x29B00004E24
instruction:
Reg: 0x0 0x0
Reg: 0x1 0x96
Reg: 0x2 0xF
Reg: 0x3 0x8
Reg: 0x4 0x29B00004E24
Reg: 0x5 0x20
Reg: 0x6 0x1F
Reg: 0x7 0x400000
Reg: 0x8 0x8001180000000800
Reg: 0x9 0xFFFFFFFFBFC016CC
Reg: 0xA 0x0
Reg: 0xB 0x20
Reg: 0xC 0xFFFFFFFFBFC00000
Reg: 0xD 0xFFFFFFFFC00E7FD0
Reg: 0xE 0xD910A
Reg: 0xF 0xFFFFFFFFC00E7FD0
Reg: 0x10 0xFFFF9A4000086000
Reg: 0x11 0x1C20047868C00
Reg: 0x12 0x2
Reg: 0x13 0xFFFFFFFFFFFF9A40
Reg: 0x14 0xFFFFFFFFC011EE68
Reg: 0x15 0x124740
Reg: 0x16 0x0
Reg: 0x17 0xFFFFFFFF81000000
Reg: 0x18 0x16BC
Reg: 0x19 0xFFFFFFFFC0001268
Reg: 0x1A 0xFFFFFFFFFFFF97F8
Reg: 0x1B 0xFFFFFFFFFFFF97F8
Reg: 0x1C 0xFFFFFFFFBFCC2AD0
Reg: 0x1D 0xFFFFFFFFFFFF97F8
Reg: 0x1E 0xD3DACDDDC040D943
Reg: 0x1F 0xFFFFFFFFBFC014F0
10-26-2020 06:33 PM
Hello,
Open a case with TAC. You probably need RMA.
HTH,
Lei Tian
10-27-2020 08:16 AM
Try to restore the vEdge and let me know if you still not able to recover it
Regards
Inderdeep Singh
Cisco Champion 2020
09-21-2021 09:43 PM
Did you find a solution, I have exact same issue with my Vedge 2K.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide