vManage Packet Capture gets stuck in the loading status

[maverick0]

Hi,

I am experiencing an issue generating the packet capture file in vManage UI. After stopping the packet capture, vManage initiate a preparation of the file for download, but it gets stuck in the loading status until a 'Session timed out' error message appears.

The SD-WAN is running the version 20.6.5.5, and I don't know if I am hitting in a bug in this current version.

I appreciate any help from the community.

[Kanan Huseynli]

Hi,

which option do you use in Data Stream configuration? If you use VPN0, then ensure that netconf is reachable for back and force traffic.

https://www.cisco.com/c/en/us/support/docs/routers/sd-wan/214662-data-stream-troubleshooting-tools-faq.html#anc7

And also try to check using other options.