CSC Module updates failing - The error code is 62 - Page 3

Magnus Mortensen · ‎02-17-2014

As of February 15th, 2014, Trend Micro changed the signing certificate used to digitally sign the pattern updates used by the Trend Micro Content Security and Control Module (CSC-SSM). This causes the CSC module to fail to 'verify' the downloaded patterns and results in updates failing. Administrator would be presented with an email notification along the line of:

AntiVirusPattern : Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to verify security information. The local trusted info database is corrupted. Please contact Trend Micro technical support.. The error code is 62.

This issue is addressed by CSC Module patch 1145 (or later) for version 6.6.1125.0 of the CSC Module code.

You can obtain Patch 1146 from Trend Micro's Safe Sync server at the following URL:

https://dc1.safesync.com/LMcmmxjs/csc_66_en_hfb1146.zip?a=LkkaMTwupGE

The zip file contains two files, the MD5 sums of the files are listed here for reference:

MD5 (Readme.txt) = 5c6127c0abffa4634fc2908b775eec30

MD5 (csc_66_en_hfb1146.pkg) = bfc98940f19eb7e6d2177615d553fb74

The above patches have been superseded by patch versions x.1169. More information here: https://supportforums.cisco.com/document/13102616/csc-module-updates-failing-after-late-july-2016-error-code-28

The included readme.txt file contains the release notes for this Hotfix.

Application of the Hotfix patch is done through the CSC Module GUI in the 'Product Upgrade' section of 'Administration':

If you continue to have pattern update failures, please contact Cisco TAC.

Chadi Matar · ‎07-23-2014

Hi Magnus,

I think I resolved the issue, I read on another CISCO thread that the issue could be coming from esmtp. I disabled it as follows:

policy-map global_policy

class inspection_default

no inspect esmtp

I'm using Software 8.2(2)

And suddenly, all blocked mails to Gmail, hotmail, yahoo, and previously blocked mails to different domains just went out very quickly and received delivered notifications :)

BR,

Chadi

mike · ‎11-05-2014

Magnus

I am having a slightly different issue with the updates but the latest date visible of 14th Feb 2014 seems to line up with your initial post. My issue is the Network Timeout version. I am running latest the 6.6 code and I have applied the 1146 hotfix but the Network Timeout remains. I am not inspecting the update traffic. I gather from another post that there is a hotfix later than 1146 available which may address this issue.

https://supportforums.cisco.com/discussion/12294056/what-latest-hotfix-asa-csc-ssm-20-66-code

This post suggests 1155 has been released. Are you able to post a link to it please?

Chadi Matar · ‎12-16-2014

Hello Magnus,

I am having a small issue with my CSC SSM after installing the series of patches up to 1146, from time to time the device becomes unresponsive, the ping to IP is successful but the services seem to be down, http etc...and I have to re-initialize the module. Updates are running fine though.

I am doubting about flash free space remaining after last upgrade, which is now at 96 % 8 MB left free, to be the cause of the issue making the OS unresponsive.

Can I just delete the old patches still existing in this directory, till 1145?

-bash-3.00# pwd
/mnt/rw/opt/trend/isvw/patch/backup

-bash-3.00# du -sh *
3.4M 6.6.1125.0.1140
5.3M 6.6.1125.0.1144
5.9M 6.6.1125.0.1145
7.0M 6.6.1125.0.1146

/dev/hda2 217.8M 198.6M 8.0M 96% /mnt/rw

Is it safe to delete them and what is the proper method pls?

BR,

Chadi

tac.spain · ‎01-15-2015

Magnus,

Unable to find the patch anywhere...can you maybe repost please?

Regards,

Eugenio

Henrik Skot · ‎01-15-2015

Goodbye CSC modules :-) !!!

tac.spain · ‎01-15-2015

Why Goodbye?

There are under support until Sept. 2018. But I can´t find the patch anywhere, neither Cisco or TrendMicro web sites. Will have to open a case for this and I doub´t they will help...

http://www.cisco.com/c/en/us/products/collateral/security/asa-5500-series-next-generation-firewalls/eol_C51-727284.html

Henrik Skot · ‎01-16-2015

We never had a decent performance after this 1146 Patch, so we moved on :-) so its only a goodbye from us, and a good luck to you :-)

knamikhazehaqq · ‎08-21-2016

Hi

We have issue with updating CSC InterScan virus scan engine, pattern, adn etc

I have made many times reimagin but it does'nt help

Our version 6.6.1125 with patch applied 1157

nothing changed with firewall configuration everything worked fine month ago, the license for update also ok it has expiration date until 2017

Can U help pls

I'm receiving the error code 28

Chadi Matar · ‎08-22-2016

Hi knamikhazehaqq,

We are actually experiencing the same issue as well with same error code 28:

AntiVirusEngine : Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to connect to the network. Please verify that the network connection is functional, and then try again.. The error code is 28.

Same message for all the remaining patterns.

I know it is not a network connection issue from our side as I tried different internet connections.

Our license is till the end of 2016 and unfortunately the updates stopped working on 25-07-2016:

Virus Pattern File 12.673.00 07/25/2016

Anti-spam rules 22472 07/25/2016

I think it might be related to the flash size on the CSC module, since I am on 256 MB.

I noticed on this link that Trend Micro has large size on the definition pattern files, the same are used in the CSC module, I am not sure though if it is relevant to our issue, since the existing pattern files on our module are much smaller in size:

http://downloadcenter.trendmicro.com/index.php?clk=left_nav&clkval=pattern_file&regs=NABU

Latest virus pattern is actually at: 12.721.50

Can you confirm please you are using 256 MB flash size as well? (from root access, fdisk -l)

BR,

Chadi

knamikhazehaqq · ‎08-22-2016

Hi

Yes we also have 256MB on /dev/hda

Magnus Mortensen · ‎08-22-2016

The current issue has nothing to do with file space limitations. There was a change on the TrendMicro update servers that requires an upgrade on all CSC modules to support that change.

Please check https://supportforums.cisco.com/document/13102616/csc-module-updates-failing-after-late-july-2016-error-code-28 for more info on what is breaking the updates at this time.

Magnus Mortensen · ‎08-22-2016

The current issue is due to a security change on the updates servers hosted by TrendMicro. Please refer to https://supportforums.cisco.com/document/13102616/csc-module-updates-failing-after-late-july-2016-error-code-28 for more information.

Chadi Matar · ‎08-23-2016

Patch installed, updates seem working fine now.

Thanks Magnus.

knamikhazehaqq · ‎10-11-2016

Hi

Is there any new changes at server side of TrendMicro?

We receiving error code 16 and cannot update AntiVirusPattern