Another show tech is running, please try again later

[Krzysztof Zaleski]

Hello,

I was collecting show tech from Nexus 7010 remotely, and I got disconnected (some temporary network issue). After reconnecting I am unable to collect show tech anymore. I get the message "Another show tech is running, please try again later". My ver is 5.2(1). I saw in release notes that this is know issue and is resolved. However, I cannot do any upgrades right now, and I still want to collect show tech. I tried to wait, logoff, etc, nothing helps. Does anyone know any tips?

Best regards,

Krzysztof

[Oleksandr Nesterov · Accepted solution]

Hello again Krzysztof

Try to run following:

"show tech include-time"

This command doesn't check other sh-tech runs.

And you're right - in next NX-OS releases (5.2(3a) for example) there is command that clears lock set by previous "sh tech" tun:

"clear tech-support lock"

HTH,
Alex

[Krzysztof Zaleski]

Hello,

The "show tech include-time" works perfectly :-) Thanks. However, that old lock is permanent, it's still there after few days :-( It seems the only solution is reboot...

[goverdhan.naidu]

Tried below :

checked for the user who locked the tech support and the session is idle and killed that session and tried to run tech support and it worked.

for example :

sh users

NAME     LINE         TIME         IDLE          PID COMMENT
bhupe    pts/0        Jun  7 18:13  old         6529 (22.6.32.71) session=ssh
Raje     pts/0        Jun  9 02:20   .          6050 (32.75.20.200) session=ssh
cheiru   pts/1        Jun  9 02:19 00:01        6486 (42.90.15.136) session=ssh
rogael   pts/2        Jun  9 02:04 00:01        5268 (10.75.20.200) session=ssh

clear line pts/0