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Micki Eubanks

The ServiceGrid 7.0 release is live! Please take a moment to check out the new powerful features. ServiceGrid 7.0 has performance and connectivity enhancements to help you effectively manage your service integration challenges. Message processing enhancements enable more flexibility in building B2B connections for your specific prerequisites. You have real-time situational awareness of Service Level Agreement (SLA) status across your entire ecosystem and are able to isolate service cases currently violating SLAs, about to violate SLAs, or in compliance with SLAs. This helps you proactively drive service management for a more efficient support and higher satisfaction. Highlights include:

Active SLA Management

The new active SLA feature provides more proactive, end-to-end vendor management and reporting database for improved data access and processing.

  • Govern and monitor SLAs and their effect on your defined key business outcomes (KBOs) for your entire service ecosystem
  • Instantly visualize all current activity and isolate business critical issues
  • Use a data-driven approach to more effectively manage business partner performance and accountability  

Reporting Database

  • Get direct access to your data to be able to use it as a data source for other tools like reporting to process data outside of the ServiceGrid environment
  • Access all service cases and service case history records
  • Access to all basic data like users and devices

Find out more: Release Notes v7.0

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