403 Forbidden on Support API

[GregJohnston21989]

I wrote an application to query the SN2Info API (https://api.cisco.com/sn2info/v2/coverage/summary/serial_numbers/) using a seed file of serial numbers (a few thousand devices), queried in batches of 25.

The application was working great until it tried to query using an invalid serial number (either N/A or a serial number containing a space).  Since then, I've been getting a 403 Forbidden response from the API.

I'm concerned my app or IP address has been blacklisted because it's been detected as an attack.

In the meantime, I've fixed the error correction code in my application.

Thanks

[GregJohnston21989]

FYI - I tried to register a new application (client id and client secret) and I get the same error code.

[GregJohnston21989]

Immediate problem resolved (hooray!).  After a couple of hours, it started working again.  A couple of 500 internal server errors but within a hour I had all 8,000-odd serial numbers done.  These APIs are great!  Saves hours of manual effort!

[GregJohnston21989]

I'm still having problem accessing the Services API (e.g. https://apx.cisco.com/cs/api/v1/customer-info/customer-details).  I have API Developer access but I'm wondering if I need additional access permissions in the SAMT tool.

All of the Support APIs are working fine.

In saying that, I found a few instances where the Production Information API appears appears to be returning incorrect information.  For example, the request:

"https://api.cisco.com/product/v1/information/product_ids/WS-C3750X-24P-E,WS-C3750X-24P-S,WS-C3750X-24S-S,WS-C3750X-24T-S,WS-C3750X-48PF-S?page_index=1"

Returned two records for the WS-C3750X-24T-S:

 {
"id": "1",
"product_id": "WS-C3750X-24T-S",
"product_name": "Cisco ASA 5515-X Adaptive Security Appliance",
"product_type": "MULTIPROD",
"product_series": "Cisco ASA 5500-X Series Firewalls",
"product_category": "Security",
"product_subcategory": "SYSTEM",
"release_date": "2012-02-28",
"orderable_status": "O",
"dimensions": {
"dimensions_format": "Dimensions (H x W x D)",
"dimensions_value": "1.67 x 16.7 x 15.6 inches (4.24 x 42.9 x 39.5 cm)"
},
"weight": "13.39 lb (6.07 kg) with AC power supply",
"form_factor": "1 RU, 19-in. rack-mountable",
"product_support_page": "http://www.cisco.com/content/en/us/support/security/asa-5515-x-adaptive-security-appliance/model.html",
"visio_stencil_url": "http://www.cisco.com/content/dam/assets/prod/visio/visio/products_visio_icon0900aecd8050a7d7.zip",
"rich_media_urls": {
"small_image_url": "",
"large_image_url": "http://www.cisco.com/content/dam/en/us/products/vpndevc/ps6032/ps6094/ps6120/prod_large_photo0900aecd804dd800.jpg"
}
},

And:

 {
"id": "3",
"product_id": "WS-C3750X-24T-S",
"product_name": "Cisco Catalyst 3750X-24T-S Switch",
"product_type": "MULTIPROD",
"product_series": "Cisco Catalyst 3750-X Series Switches",
"product_category": "Switches",
"product_subcategory": "SYSTEM",
"release_date": "2010-03-15",
"orderable_status": "O",
"dimensions": {
"dimensions_format": "",
"dimensions_value": ""
},
"weight": "",
"form_factor": "",
"product_support_page": "http://www.cisco.com/content/en/us/support/switches/catalyst-3750x-24t-s-switch/model.html",
"visio_stencil_url": "",
"rich_media_urls": {
"small_image_url": "",
"large_image_url": "http://www.cisco.com/content/dam/en/us/products/switches/ps5718/ps10745/3750x-lg-photo.jpg"
}
},

Note: It's interesting that the "large_image_url" isn't the same image used on the product support page for the same device but that's just a cosmetic thing.

So, despite a few minor issues, the APIs are very welcome!

Greg