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Cannot access product information

DS3
Level 1
Level 1

‎08-09-2018 03:26 AM - edited ‎03-01-2019 04:46 AM

On page https://apiconsole.cisco.com/docs/prodinfov1 get a message saying 'You do not have permission to view this page'

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RichardD2
Level 1
Level 1

‎08-09-2018 05:59 AM

Hi,

Access to some of the API's is limited to holders of current contracts. Can you access https://apiconsole.cisco.com/page ? Under MyApi's you should see a list of what API's you're allowed to access. Let me know if this works for you

Rick

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kcolberg
Cisco Employee
Cisco Employee

‎08-15-2018 08:47 AM

Hi,

 

ProdInfo API is one of the Support APIs (https://developer.cisco.com/site/support-apis/). The Support APIs are included in the Smart Net Total Care (SNTC) service offer for customers and the Partner Support Service (PSS) offer for partners. 

 

There is an offer-specific on-boarding process needed before you will see the Support APIs in the API Console. Details of the process can be found at the top of the APIs' DevNet page.

 

Regards,
Keith

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