Services Videos

Get a walkthrough of CX Cloud Idea Exchanges! ... View more

Join us live on Tuesday, March 16 at 10 am PT (and on demand after) as we are joined by Joe Clarke, Distinguished Engineer. He'll explain how to upskill, reskill and recertify Cisco certifications through lifelong learning. We'll take your questions live during the broadcast and after, so post them below in the comments. ... View more

Join us live on Wednesday, September 16 at 10 am PT (and on demand after) to see an overview of the final technology sessions from Cisco Live Digital 2020. In this #CiscoChat, technical experts in Data Center, Security, Collaboration and Enterprise Networks share which of the approximately 200 new sessions to watch first and what content release highlights to look for. We’re taking your questions live and after the broadcast, so post them below in the comments. ... View more

Join us on Thursday, June 25 at 10 am PT (and on demand after) as we recap the best of Cisco Live 2020.  For the first time, Cisco Live was an all-digital event. From Keynotes to Innovation Talks, technical training sessions to demonstrations, we covered a lot; and although the live sessions have ended, our massive on-demand library is now available. Join industry experts Peggy Smedley of the Peggy Smedley Show and Greg Ferro of Packet Pushers, alongside our executive and expert Cisco panel, for a special #CiscoChat look at the best of Cisco Live and what comes next.  We'll take your questions live during the show and after, so post them below in the comments. ... View more

Join us live on Thursday, June 11 at 10 am PT (and on demand after) for an exciting conversation about advancements in CSR. Organizations today are forced to deploy new and innovative platforms to attract and retain their customers, meet their expectations across all digital channels, and improve business operations. According to a recent global survey of Contact Center executives by Cisco, a vast majority agree that an integrated platform with security & data privacy, data analytics, and omni-channel are some of the most significant needs in their contact center. What You'll Learn: Consolidating siloed data to build data driven customer journey insights Adopting a customer-centric process to streamline fragmented customer experiences Driving proactive customer engagements with AI powered intelligent routing, and omni-channel support We'll take your questions during the show (and after), so post them below in the comments. ... View more