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#CiscoChat Live - Creating Intelligent Customer Experiences: A conversation with Kustomer and Action

Kelli Glass
Community Manager

Join us live on Thursday, June 11 at 10 am PT (and on demand after) for an exciting conversation about advancements in CSR.

Organizations today are forced to deploy new and innovative platforms to attract and retain their customers, meet their expectations across all digital channels, and improve business operations. According to a recent global survey of Contact Center executives by Cisco, a vast majority agree that an integrated platform with security & data privacy, data analytics, and omni-channel are some of the most significant needs in their contact center.

What You'll Learn:

  • Consolidating siloed data to build data driven customer journey insights
  • Adopting a customer-centric process to streamline fragmented customer experiences
  • Driving proactive customer engagements with AI powered intelligent routing, and omni-channel support

We'll take your questions during the show (and after), so post them below in the comments.

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