Join us live on Thursday, June 11 at 10 am PT (and on demand after) for an exciting conversation about advancements in CSR.
Organizations today are forced to deploy new and innovative platforms to attract and retain their customers, meet their expectations across all digital channels, and improve business operations. According to a recent global survey of Contact Center executives by Cisco, a vast majority agree that an integrated platform with security & data privacy, data analytics, and omni-channel are some of the most significant needs in their contact center.
What You'll Learn:
Consolidating siloed data to build data driven customer journey insights
Adopting a customer-centric process to streamline fragmented customer experiences
Driving proactive customer engagements with AI powered intelligent routing, and omni-channel support
We'll take your questions during the show (and after), so post them below in the comments.
I know the prod url after reading Commerce_Catalog_Web_Services_IG.pdf (cisco.com).
But i need access test api. When access below APIs in api-test.cisco.com, always get "596 Service Not Found" error.
Are you required to purchase another PAYG instance (VM) that comes with a more up to date IOS or can the IOS be upgraded like a traditional router (ie download the image, upload to router, boot from new image)?
we have deployed CER and are having issues with when the calls are made the correct information is sent to the PSAP, If the call is drooped for any reason the PSAP should be able to call back on the caller ID that was provided which should be for example ...
CSRHi Team, Greetings! I have few queries regarding license for Cisco Cloud Services Router (CSR) 1000V - Security Pkg. Max Performance (sold by Cisco Systems, Inc.).1. What is the licensing model for Cisco Router? 2. How can we re-use...
We have an ASA that has been doing iBGP for hosted networks. These networks include public address spaces that are routed inside our networks.Recently we have changed providers. The new provider does not do static routing (which previously forwarded our n...