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Beginner

RV325 Crashes repeatedly on newest firmware

I've got an RV325 router in place at a small business. It was working fine. 

It's a very simple setup with 3 VLANs and one WAN. It doesn't use that much bandwidth.

It started crashing a lot now, pretty much daily. Mostly in the wee hours of the morning when it's not even being used. 

 

When it is in a crashed state the diag light is not on, it will not give me a dhcp address but will detect link.

I tried unplugging everything else from the router but still got nothing.

 

The logs are showing me nothing helpful.

 

What am I supposed to do?

I applied the 1.4.2.22 firmware. 

I can't downgrade the firmware due to severe vulnerabilities.

I replaced the hardware thinking it was hardware related.

My customer's business is being impacted, they unnecessarily spend more money on a router they don't need, and they have nothing that works.

I'm pretty sure it's bad firmware.

Everyone's tags (3)
4 REPLIES 4
Cisco Employee

Re: RV325 Crashes repeatedly on newest firmware

Hi,

 

My name is Ritesh Sharma from Cisco TAC. 

 

I would like to inform you that there are several issues reported with the latest release on Rv325, our team is already working on it ans will be resolved soon.

 

Meanwhile, you can downgrade the firmware version to 1.4.2.20 for stability.

 

Please mark this as helpful if it resolves your query.

 

Regards

Ritesh Sharma

Beginner

Re: RV325 Crashes repeatedly on newest firmware

Where can I get that firmware?  I found the firmware.

 

What am I supposed to do with the second router I don't need?

VIP Advocate

Re: RV325 Crashes repeatedly on newest firmware

Hi,

Update it to a stable version as 1.4.2.20 and I hope this issue will be fixed after an update. 

 

Regards,
Deepak Kumar,
Don't forget to vote and accept the solution If this comment will make help you!
Cisco Employee

Re: RV325 Crashes repeatedly on newest firmware

Yes, after downgrading to 1.4.2.20, the router will be stable.
Please mark this as helpful, if it resolves your query.
Regards
Ritesh Sharma
Cisco TAC