on 05-06-2020 04:20 PM
Hi,
Does Cisco provide Release Notes for each firmware version for their Small Business products? I have recently downloaded a firmware version for SG300-28P and I cannot see release notes for the software version I downloaded.
The current software version was 1.2 and I tried upgrading it to the latest version. However, it was not upgrading and instead giving an error stating Illegal Software version. After some googling, I came across one of Cisco's blogs on which someone stated that the switch file system was upgraded in firmware version 1.3.7.18 and that I would need to upgrade to this version before I can upgrade to the latest version 1.4.11.04. I could have avoided this if there were release notes for each firmware version stating the changes that have been made. An upgrade path tool would also have been helpful.
Regards
Cisco has outsourced the maintenance of the documentation.
Do not set a high expectation.
@akhasfarooq wrote:
So does that mean there are no release notes for firmware versions for the Cisco Small Business products?
The sub-contractors tasked at maintaining the documentation will publish the Release Notes. Do not set a high expectation because the Release Notes might come out months away from the release of the firmware.
Hi @akhasfarooq,
My name is Sunil Soni from Small Business TAC Team. Yes, Cisco does provide Release Notes for each firmware version for their Small Business products.
Just find the desired firmware version (available on Cisco's site), click on "Details" and there you can see the release note of that particular firmware version.
As the device was already running on the very older firmware version so you would have upgraded the boot code before directly upgrading the firmware version.
You can upgrade the boot code with the help of TFTP server and once the boot code will be upgraded successfully you need to restart the switch and then again upgrade the firmware to the desired version. Once the firmware upgrade process will be completed you be required to select active image and restart the switch again.
Kindly refer below mentioned link to download the latest firmware version and boot code.
Should further assistance required, please feel free to contact and get a new service request opened.
Cisco Support Frontline Phone Number: 000-800-040-1521
Cisco Support Worldwide Contacts:
https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html
Thanks & Regards,
Sunil Soni
Small Business TAC Team
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