Objectives
One-Call, One-Connect (OCOC) is a secure way for businesses and consumers to make a credit card transaction. It uses an interactive Voice Response (VR) system to handle security concerns that person-to-person information exchanges can create.
The objective of this document is to show you how to correctly configure all components of One-Call, One-Connect (OCOC) in order to make a secure credit card payment for One Time Phone Support.
Applicable Devices
• UC500
• UC320W
Step by Step Procedure
Step 1. Log in to the web configuration utility of the One-Call, One-Connect Software and choose Select File > Processing Console > Phone Support. The Agent Information page appears.
Step 2. Choose a category and product name for which you would like to receive support on from the Category and Product Name (SKU) lists.
Step 3. Click Next. The Product Info page appears.
Step 4. In the Service Offerings field, click the appropriate radio button that corresponds to the service you would like to receive.
The following options are available:
• Out-of-Warranty Phone Support
• Rapid Parts Replacement
Step 5. Enter the category of your device in the Service Category field.
Step 6. Enter the cost of your device in the Cost field.
Step 7. Enter the serial number of your device in the Serial Number field.
Customer Information
Step 1. In the Customer Information page, enter the 9-digit number in the C3 Reference No. field.
Step 2. As a customer, enter your first name in the First Name field.
Step 3. Enter your last name in the Last Name field.
Step 4. Enter your phone number in the Phone No. field.
Step 5. Enter your email in the Email field.
Billing Address
Step 1. In the Billing Address page, enter your street address for billing in the Street 1 field, and in the Street 2 field if necessary.
Step 2. Choose the country and state of your billing address from the Location drop-down list.
Step 3. Enter the city of your billing address in the City field.
Step 4. Enter the zip code of your billing address in the Zip/Postal Code field.
Note: The Billing information must match the credit card statement.
OCOC IVR (Initial Voice Response)
Step 1. Enter the name of the card holder in the Card Holder Name field as it appears on your credit card. You will be transferred to the OCOC IVR (Initial Voice Response) for entering Credit Card details.
Step 2. After you hear the IVR validate the card, click fetch Credit Card. The card details will appear shaded out in the Credit Card Information fields for security purposes.
Step 3. Click Authorize to authorize the charge. The tool will authorize the charge with the your financial institution.
Step 4. Click Settlement Request to allow the card of the customer to be charged. You will receive a confirmation email.
Step 5. Copy the details of the Credit Card Settlement and save it to the case notes.
Step 6. Copy the Merchant Reference No. into the Additional Comments section on the RMA as documentation of the charge.