Solution Overview
Cisco Smart Business Communication System (SBCS) provides simplified communications, designed specifically for small businesses with industry-leading, business-class, proven unified communications technologies.
For the latest updates on SBCS, please see the SBCS 1.3 Overview
End user and administration documentation for all components of the SBCS solution may be found on the Documentation Page
The following matrix describes the components of SBCS and the most current software versions. To find out more about each component click the product name to access the product's supportwiki page. You can click on the software version to goto the download site.
Links that will require partner-level access will have a lock icon 
next to it. Further details for becoming a Cisco Registered Partner is available here. Unmarked software will be available for download for users with Guest user accounts on Cisco.com.
| Hardware | Description | Software Version |
| Cisco Unified Communications 500 (UC500) | One chassis solution that provides voice, data, video, security & wireless services for up to 50 users.Includes following software components: Cisco Unified Call Manager Express 4.2(CUCME) software for call processing and IP phone features | 4.2(9) 7.0(1) EA Pack* |
| Cisco Unified IP Phones | Cisco Unified IP Phones include models for a variety of environments, including office, lobby, manufacturing floor, branch offices, home, or mobile. Phones currently supported include 7906G, 7911G, 7931G, 7921G, 7936, 7940G, 7941G, 7941G-GE, 7942G, 7945G, 7960G, 7961G, 7961G-GE, 7962G, 7965G, 7914 sidecar, Cisco IP Communicator softphone, Unified Video Advantage desktop video client | Phone Software Included with UC500 |
| Cisco Catalyst Express 520 (CE520-8PC-K9) | Layer 2 Ethernet switch with 8 10/100 Power-over-Ethernet(PoE) ports & 1 10/100/1000BASE-T or Small Form-Factor Pluggable (SFP) uplink | 12.3(35)EX |
| Cisco Catalyst Express 520 (WS-CE520-24PC-K9) | Layer 2 Ethernet switch with 24 10/100 Power-over-Ethernet(PoE) ports & 2 10/100/1000BASE-T or Small Form-Factor Pluggable (SFP) uplink | 12.3(35)EX |
| Cisco Catalyst Express 520 (WS-CE520-24LC-K9) | Layer 2 Ethernet switch with 20 10/100 access ports, 4 10/100 Power-over-Ethernet(PoE) ports & 2 10/100/1000BASE-T or Small Form-Factor Pluggable (SFP) uplink | 12.3(35)EX |
| Cisco 526 Wireless Express Mobility Controller (AIR-WLC526-K9) | Mobility Express appliance designed to optimize the wireless network (WLAN) for up to 6 AIR-LAP521G-A-K9 access points per controller & up to 2 controllers per network, using Cisco Lightweight Access Point Protocol( LWAPP.) | 4.2.37.160 |
| Cisco 521 Wireless Express Access Point(AIR-LAP521G-A-K9) | Mobility Express appliance designed to provide business-class wireless network (WLAN) access with integrated antennas for easy deployment in offices and similar RF environments. Each AIR-LAP521G-A-K9 is managed & controlled by an AIR-WLC526-K9. | 4.2.37.160 |
| Cisco 521 Wireless Express Access Point(AIR-AP521G-A-K9) | Mobility Express appliance designed to provide business-class wireless network access with integrated antennas for easy deployment in offices and similar RF environments. Each AIR-AP521G-A-K9 is managed separately at the individual access point level. | 12.4(3g)JX1 |
| Cisco 871(W) Router (C870-ADVIPSERVICESK9-M) | Cisco Ethernet Router designed to provide remote access for teleworkers. May be optionally specified with an integrated access point. | 12.4(4)T8 $$ |
| Cisco 877(W) Router (C870-ADVIPSERVICESK9-M) | Cisco ADSL Router designed to provide remote access for teleworkers. May be optionally specified with an integrated access point. | 12.4(4)T8 $$ |
The UC500 Early Adopter Software Pack 7.0(1) is bundled with IOS release 12.4(20)T1a. This is an engineering special IOS image that addresses defects: CSCsqq07606 CSCsu97476 CSCsu88745. This is a limited time release and upgrade to 12.4(20)T2 is mandatory once available. The IOS release 12.4(20)T2 is planned to be released with Manufacturing Software Pack 7.0(2)
$$ Please ensure that you use ONLY this release. Newer releases may stop remote phones from registering.
| Sofware | Description | Software Version |
| Cisco Configuration Assistant(CCA) | Easy-to-use graphical user interface (GUI) tool that is used to configure telephony, messaging, switching, wireless LAN, firewall, and security services for SBCS. | 1.8 |
| Cisco Monitor Manager(CMM) | Management tool that provides comprehensive, real-time monitoring, alerting and reporting for SBCS to help troubleshoot and fix issues remotely. | 1.1(2) |
| Unified Call Connector for MS Windows Client | Application that uses tool bars within common applications such as Microsoft Outlook and Internet Explorer to provide desktop integration and call control features. | 1.4 |
| Unified Call Connector for MS Server & Mobility | Server application that adds presence, instant messaging services, rules-based automation & single number reach to the Unified Call Connector for MS Windows Client. | 1.4 |
| Unified Call Connector for Salesforce.com | Application that is embedded into Salesforce.com interface to provide desktop integration and call control features. | 2.1.08 |
| Unified Call Connector for MS CRM | Application that integrates with MS Dynamics CRM 4.0 to provide account lookup, screen pops, click-to-dial & call tracking features. | 3.0(6) |
The following chart describes the 3rd party software validated with SBCS and the most current software versions. To find out more about each component click the product name. Additional Information on 3rd party applications is available here.
| Sofware | Description | Software Version |
| IPCelerate IPSmartSuite | Server Appliance that enables IP phone productivity applications for Retail, Healthcare, Legal, Manufacturing business applications out of the box. | 5.2.0 |
| Skype PC Client | Application that allows users to make free voice calls over the Internet. | 3.5 |
| StoneVoice SkyStone | Server application that allows Cisco IP phones to place and receive calls to Skype clients directly. | 1.1.0.1 |
| Nokia Intellisync Call Connect for Cisco | Software that allows dual-mode Nokia E51 and E61 mobile phones to leverage UC500 for IP communications over a Cisco wireless network. | 1.51(1) |
Localization
SBCS supports localization for IP phone displays & ringtones, voicemail prompts & Cisco Configuration Assistant(CCA). To download language files, please access the following links. The sites that will require partner level access will have a lock icon next to it.
For additional information for implementing SBCS in international locations, please access the SBCS Country Pages.
Localization files for IP Phones and Voicemail can be downloaded from UC500 Software Download Page
The following chart displays the current localizations available.
| Language | IP phone | Voicemail | CCA |
| Bulgarian | Y | - | - |
| Chinese(Taiwan) | Y | - | - |
| Chinese Mandarin | Y | Y | - |
| Danish | Y | Y | - |
| Dutch | Y | - | - |
| English(British) | Y | Y | - |
| English(US) | Y | Y | Y |
| Finnish | Y | - | - |
| French Canadian | - | Y | - |
| French European | Y | Y | - |
| German | Y | Y | - |
| Hungarian | Y | - | - |
| Italian | Y | Y | - |
| Japanese | Y | Y | Y |
| Korean | Y | Y | - |
| Norwegian | Y | - | - |
| Polish | Y | - | - |
| Portuguese Brazilian | - | Y | - |
| Portuguese | Y | - | - |
| Russian | Y | - | - |
| Spanish European | Y | Y | - |
| Spanish Latin American | Y | Y | - |
| Spanish Mexican | Y | Y | - |
| Swedish | Y | - | - |
Software License Upgrade
Cisco Unified Communications 500 (UC500) support software based license upgrades between various SKUs.
Upcoming Software Releases
The following matrix describes upcoming enhancments to SBCS software releases.
Note: the functionality and release dates listed below are for reference purposes only and are subject to change.
| Software | Software Version | Planned Release | New Features |
| Cisco Unified Communications 500 (UC500) | 4.2(9) 7.0(1) EA Pack* | Posted 10/1/08 | Cisco Unity Express 3.2.1 (CUE):Multiple language support, Live Record, Live Reply, Non-Subscriber Message Delivery, Message Notification Cascading, Fax Integration, Message Notification Cascading, Real-Time and Historical Reporting Cisco CP-521SG & CP-524SG phone support |
| Cisco Configuration Assistant (CCA) | 1.8 | Posted 10/1/08 | CUE 3.0 software upgrade support, CP-521SG & CP-524SG phone support, Set final extension for Hunt-group, View phone user settings in topology map |
* The UC500 Early Adopter Software Pack 7.0(1) is bundled with IOS release 12.4(20)T1a. This is an engineering special IOS image that addresses defects: CSCsqq07606 CSCsu97476 CSCsu88745. This is a limited time release and upgrade to 12.4(20)T2 is mandatory once available. The IOS release 12.4(20)T2 is planned to be released with Manufacturing Software Pack 7.0(2)
Solutions
Design Guides
The following documents contain Cisco Validated designs for SBCS
SBCS 1.1 Smart Designs Overview(Partner)
SBCS 1.1 Design Guide(Partner)
SBCS 1.1 Implementation Guide(Partner)
Remote Teleworker
The SBCS solutions can support remote teleworkers with remote extensions. In this scenario, small business owners can interact with their business from home with secure data, voice, and video, giving them flexibility for when and how they communicate with employees, suppliers, and customers. A maximum of 5 users are supported per Remote Teleworker site. The link below contains further details:
SBCS Multi Site deployments
The SBCS solution can be used for multisite deployments with upto 5 sites where call processing is distributed. The link below contains further details on this:
SBCS Multi Site deployment
Analog Voice Gateways
The SBCS Solution can be integrated with the Cisco SPA8000 and the Cisco VG224 Voice Gateway. Each one offers distinct advantages. Both provide additional FXS ports that can be used to support legacy analog phones or faxes, while offering a smooth transition into IP Telephony.
Integrating the UC500 with the Cisco SPA8000 ATA
Integrating the UC500 with the Cisco VG224 Voice Gateway
Meetingplace Express
Cisco Unified MeetingPlace Express (CMPE) provides simple, powerful conferencing voice and web functions that are easy to deploy over internal networks.
The link below contains further details on integrating CMPE with Cisco Smart Business Communications System.
Voice
Wireless
Upgrade your network with wireless! Cisco SBCS wireless products make it easy to set up and manage your wireless network so employees can stay connected wherever they need to work--at their desks, in conference rooms, or on the warehouse floors. You can also offer secure guest access to visitors.
The 8- and 16-user models of the Cisco Unified Communications 500 Series support an optional integrated WLAN access point for secure WLAN connectivity. As part of the Cisco Smart Business Communications System, the Cisco Unified 500 Series also supports external access points-the Cisco 521 Wireless Express Access Point-and for best-in-class wireless mobility the Cisco 526 Wireless Express Mobility Controller can be added to create a unified system of access points. Small businesses can easily extend access to data applications as well as WLAN telephony. Wireless services allow greater mobility for employees, partners, and customers, resulting in increased productivity.
Note: The 32- and 48-user models of the Cisco Unified Communications 500 Series do not support an optional integrated WLAN access point. These models can use the Cisco 521 Wireless Express Access Point and the Cisco 526 Wireless Express Mobility Controller to enable WLAN functions.
Integrated Access Point Solutions
Cisco 521AP and 526 Wireless Express Mobility Controller Solutions
Routing & Switching
LAN Switching Overview
Routing Functionality
Security
Systems Management
Training & Updates
North American Partner Webcasts
SBCS Technical Update 22 September 2008
SBCS Technical Update 8 June 2008
SBCS Technical Update 14 July 2008
European Partner Webcasts
SBCS Technical Update 15 July 2008
APAC Partner Webcasts
SBCS Technical Update, 29 July 2008
Unified Call Connector Training Webinar, August 6 2008
SBCS Technical Update, 14 October 2008
VoD and References
For Quick pricing and ordering information on SBCS solutions, please download the SBCS Pricing Tool
UC500 System Quick Reference Cards
For all SBCS documentation, please see the Documentation Page
For details on how to edit or add content, please refer to the Supportwiki Instructions
Links that will require partner-level access will have a lock icon next to it. Further details for becoming a Cisco Registered Partner is available here