An integral part of the SBCS and CME family of products, Cisco Unified CallConnector for Microsoft Windows is a desktop solution integrated with Cisco Unified Communications Manager Express (formerly known as Cisco Unified CallManager Express) that delivers easy-to-use call control, presence, and mobility features to end users, facilitating increased productivity and more effective communications. Cisco Unified CallConnector for Microsoft Windows uses toolbars within common applications such as Microsoft Outlook and Internet Explorer, providing transparent desktop integration and giving users new and easy ways to work smarter and faster.
Latest News on March 7, 2009
Cisco Unified CallConnector (UCC) version 220.127.116.11 General Availibility software is now available for download. To download the software, please go to the following website: http://www.cisco.com/cgi-bin/tablebuild.pl/callconnector-ms
In addition to having software fixes, the latest UCC software adds additional features for both UCC client and UCC server.
The Cisco Unified CallConnector (UCC) client provides a user the ability to integrate their desktop with their IP Phone.
For a description of specific features available with the Cisco Unified CallConnector Client, click here:
The Cisco Unified CallConnector Server can support up to 10 CME systems with up to 250 users across multiple CME sites.
For a description of specific features available with the Cisco Unified CallConnector Server solution, click here:
The Cisco Unified CallConnector Mobility service is an add-on software that runs in conjunction with the UCC server. The UCC Mobility service software is required to run co-resident with the UCC Server.
Features include the following:
For a description of specific features available with the Cisco Unified CallConnector Mobility solution, click here:
Release Notes for Cisco Unified CallConnector for Microsoft Windows can be found here.
The Cisco Unified CallConnector Solution is comprised of 3 software solutions which work together to provide desktop integration with telephony service, presence and location information, instant messaging, calls logs and mobility with Single Number Reach (SNR).
At this time, there are no plans to integrate UCC with Communications Manager – it only integrates with Cisco Communications Manager Express.
SW-UCC-CME= is the top level SKU, of which quantity of 1 should be ordered. This SKU is a zero dollar lead SKU.
SW-UCC-CLIENT-1, SW-UCC-SERVER and SW-UCC-MOBILITY are options under SW-UCC-CME.
All three of these items need to be included as order options to support a complete mobility solution. Of course, the number of SW-UCC-CLIENT-1 items that are specified should reflect the number of users, as one client is needed per user.
Cisco Unified CallConnector Personal does not work with CUPS and won't support any type of integration with CUPS currently.
We don’t have mac version of the UCC client at this time. We are looking at a browser client for Mac and PC down the road, but won’t be for many months at this point.
Presently you can only use 1 of the applications at any given time to integrate your Cisco IP Phone with your PC.
Yes. The Cisco UCC Client can be integrated with a hard phone or soft phone at the CME Site or at a remote site.
No. Cisco Unified CallConnector is not presently supported in either a Citrix or terminal service environment.
No. The UCC client does not work with extension mobility.
The UCC Client does work with extension mobility. However, the phone credentials that have to configured as the actual usesrname and password are the credentials of the profile that's active on the phone when using the the UCC client.
Cisco UCC works with all SCCP 7900 series IP Phones with CME on the ISR or UC500. For UC500 customers they can choose the 7900 series, or the CP-52xG series or the SPA500 Series IP phones phones. Cisco UCC does not work with Cisco or third party SIP based phones.
As of Cisco Unified CallConnector version 1.5, the following languages are supported.
The attached presentation provides detailed information on how to order Cisco Unified CallConnector:
The Cisco Unified CallConnector (UCC) Client provides a tool to integrate your desktop with your telephony. The following document provides details on how to install and set up your UCC client on your desktop.
The Cisco Unified CallConnector Server install guide can be found at the following link:
The Cisco Unified CallConnector Mobility Service install guide can be found at the following link:
Use the following link to help troubleshoot Cisco Unified CallConnector related issues. The current guide has troubleshooting steps for the Cisco Unified CallConnector client. An updated troubleshooting guide will be provided for the Cisco Unified CallConnector Server and Mobility Service in the future.
In order to use mid-call and DISA features available with the Cisco Unified CallConnector Mobility solution, a system administrator needs to enable hardware conferencing on the CME. The following application note describes how to enable hardware conferencing on a CME system.
One of the configuration requirements on CME for UCC Server/Mobility integration is to configure radius authentication. The radius messages are sent from CME to the radius server (UCC Server) to update phone status. The following is a sample configuration for the CLI:
aaa group server radius uccserver
server 192.168.10.254 auth-port 1645 acct-port 1646
aaa accounting update newinfo
aaa accounting connection h323 start-stop broadcast group uccserver
aaa session-id common
radius-server host 192.168.10.254 auth-port 1645 acct-port 1646
radius-server key cisco
radius-server vsa send accounting
ip radius source-interface vlan 1
Notes for the above configuration:
Cisco Unified CallConnector Server Technical White paper
The following Technical White Paper is a configuration guide that outlines how to integrate a single Cisco Unified CallConnector Server (without mobility) with multiple UC500 systems to provide presence, location, and instant messaging across multiple UC500 sites.
Cisco Unified CallConnector Mobility Technical White Paper
The following Technical White Paper is a configuration guide that outlines how to integrate a single Cisco Unified CallConnector Server/Mobility solution with multiple UC500 systems to provide presence, location and mobility functionality across multiple UC500 sites.
The following Powerpoint presentations were delivered in March of 2009 for the Cisco Unified CallConnector Partner Installation and Troubleshooting Technical Training:
Cisco Unified Call Connector Client Install - This Tutorial VoD details how to setup and install a UCC client. The VOD also covers how to use some of the features available with UCC client such as click-to-dial, magic wan and inbound screen pop-up.
Cisco Unified Call Connector Client Server Mode - This Tutorial VoD details how to setup and install a UCC client to operate with a UCC server. It highlights some of the features available to the UCC client when operating with a UCC server, such as having access to IM, presence, and call logs.
Cisco Unified Call Connector Mobility Solution - This Tutorial covers the Cisco Unified CallConnector Mobility solution. The Cisco Unified CallConnector Mobility solution enables small businesses to have a mobility solution for their employees. Some highlights of the solution include Single Number Reach (SNR) functionality, presence and location status across multiple sites, and the ability to make business calls remotely. The solution increases mobility for the workforce while reducing missed opportunities with a Single Number Reach number.
For general Cisco Unified CallConnector product related questions, please contact the Cisco Product team. UCC product question