Objective
Call Progress Tones are used to show the status of the phone calls. These are audible tones which define the level, frequency and cadence of the dial and thus give the progress of the call which is made.The majority of the Call Progress Tones are standardized in each country. The default tones which are provided correspond to the US tones standard.
The Distinctive Ring Patterns page is used to define distinctive ring patterns for the IP phone. The ring cadence is used to specify a ring-pulse time and a ring-interval time. The desired cadence can be used in the call progress tones rather than entering the cadence script in the desired tone field.
This article explains the configuration of Call Progress Tones on SPA9X2 Series IP phones.
Applicable Devices
• SPA9X2 Series
Software Version
• v6.1.5a
Configuration of Call Progress Tones in Advanced Mode
Step 1. Log in to the web configuration utility and choose Admin > Login > Advanced > Regional. The Regional page opens. The Call Progress Tones can be found on the same page.
Note: These default tones correspond to the US standard. These tones can be changed based on the country.
• Dial Tone — This prompts the user to enter a phone number. The default value is 350@-19,440@-19;10(*/0/1+2).
• Outside Dial Tone — This is opposite to the dial plan. This prompts the user to enter an external phone number instead of an internal extension. It is initiated by a ,(comma) which is seen in the dial plan. The default value is 420@-16;10(*/0/1).
• Prompt Tone — This prompts the user to enter a call forwarding phone number. The default value is 520@-19,620@-19;10(*/0/1+2).
• Busy Tone — This is played when a 486 RSC is received for an outbound call. The default value is 480@-19,620@-19;10(.5/.5/1+2).
• Reorder Tone — This tone is played when an outbound call has failed or when a person on the other end hangs up after a call has been established. Reorder tone is played automatically when a dial tone or any of the other options times out. The default value is 480@-19,620@-19;10(.25/.25/1+2).
• Off Hook Warning Tone — This tone is played when the user has not placed the handset in a proper way on the cradle. This tone is played when the Reorder tone times out. The default value is 480@10,620@0;10(.125/.125/1+2).
• Ring Back Tone — This tone is played during the outbound call when the far end is ringing. The default value is 440@-19,480@-19;*(2/4/1+2).
• Call Waiting Tone — This tone is played when a call is on wait. The default value is 440@-10;30(.3/9.7/1).
• Confirm Tone — This tone is used to confirm the user that the last input value has been accepted. This is a brief tone. The default value is 600@-16; 1(.25/.25/1).
Note: Special Information Tone (SIT) is a standard tone that consists of three rising tones which is used to indicate a call has failed. It normally comes before a recorded announcement that prompts about the problem. SIT is an in-band signal created to be heard by both the caller and to be detected by the automated dialling equipment to ensure that a call has failed.
• SIT1 — This tone is alternative to the Reorder tone played in the occurrence of an error when the caller makes an oubound call. The RSC for this tone can be configured in the SIP Section. The default value is 985@-16,1428@-16,1777@-16;20(.380/0/1,.380/0/2,.380/0/3,0/4/0).
• SIT2 — This tone is alternative to the Reorder tone played in the occurrence of an error when the caller makes an oubound call. The RSC for this tone can be configured in the SIP Section. The default value is 914@-16,1371@-16,1777@-16;20(.274/0/1,.274/0/2,.380/0/3,0/4/0).
• SIT3 — This tone is alternative to the Reorder tone played in the occurrence of an error when the caller makes an oubound call. The RSC for this tone can be configured in the SIP Section. The default value is 914@-16,1371@-16,1777@-16;20(.380/0/1,.380/0/2,.380/0/3,0/4/0).
• SIT4 — This tone is alternative to the Reorder tone played in the occurrence of an error when the caller makes an oubound call. The RSC for this tone can be configured in the SIP Section. The default value is 985@-16,1371@-16,1777@-16;20(.380/0/1,.274/0/2,.380/0/3,0/4/0).
• MWI Dial Tone — This tone is played instead of Dial Tone when there are unheard messages in the mail box of the caller. The default value is 350@-19,440@-19;2(.1/.1/1+2);10(*/0/1+2).
• Cfwd Dial Tone — This tone is played when all calls are forwarded. The default value is 350@-19,440@-19;2(.2/.2/1+2);10(*/0/1+2).
• Holding Tone — This tone tells the local caller that the far end has placed the call on hold.The default value is 600@-19*(.1/.1/1,.1/.1/1,.1/9.5/1).
• Conference Tone — This tone is played to all the users when a three-way conference call is in progress. The default value is 350@-19;20(.1/.1/1,.1/9.7/1).
• Secure Call Indication Tone — This tone is played when a call has been changed to a secure mode. This tone should be feeble (19dBm) and should be played only for a short while (less than 30 seconds) so that it does not interrupt the conversation going on. The default value is 397@-19,507@-19;15(0/2/0,.2/.1/1,.1/2.1/2).
• Page Tone — This tone indicates the tone transmitted when the paging feature is enabled. The default value is 600@-16;.3(.05/0.05/1).
• Alert Tone — This tone is played when alert occurs. The default value is 600@-19;.2(.05/0.05/1).
Step 2. Click Submit All Changes the changes are configured.
Description of Tones
An example for a dial tone string can be represented as, 350@-19,440@-19;10(*/0/1+2) , it has two parts, the tone part and the cadence part separated by semicolon. The cadence part is represented in italics. In the given tone specification string example, 350 and 440 represent the frequency of the tone in Hz and -19 and -19 represent the sound level in dBm that produces two different tones.
The italics part, which represents the cadence section of the string, the cadence parameters are created by separating the parameters with commas. The cadence section needs to choose from the supplied tone specifications to produce sound patterns. The plus sign in the cadence section is used to sound two tones in parallel. It is also possible to sound one tone at a time. The examples below give a brief description of the fields.
• Dial Tone — For example, 350@-19,440@-19;10(*/0/1+2)
– Number of Frequencies = 2.
– Frequency 1 = 350 Hz at –19 dBm, Frequency 2 = 440 Hz at 19 dBm
– Number of Cadence Sections = 1
– Cadence Section 1: Section Length = 10 s. This represents the length of the cadence section. The duration of this section is 10 seconds. The tone has only one segment.
– Number of Segments = 1
– Segment 1: On=forever, with Frequencies 1 and 2
– Total Tone Length = 10s. The total tone length is a combination of all the cadence sections which are present if there are more than one.
• Stutter Tone — For example, 350@-19,440@-19;2(.1/.1/1+2);10(*/0/1+2)
– Number of Frequencies = 2
– Frequency 1 = 350 Hz at –19 dBm, Frequency 2 = 440 Hz at –19 dBm
– Number of Cadence Sections = 2
– Cadence Section 1: Section Length = 2s. This represents the length of the cadence section. The duration of this section is 2 seconds.
– Number of Segments = 1
– Segment 1: On=0.1s, Off=0.1s with Frequencies 1 and 2
– Cadence Section 2: Section Length = 10s. This represents the length of the cadence section. The duration of this section is 10 seconds.
– Number of Segments = 1
– Segment 1: On=forever, with Frequencies 1 and 2
– Total Tone Length = 12s. The total tone length is a combination of all the cadence sections which are present if there are more than one.
Distinctive Ring Patterns
Step 1. Log in to the web configuration utility to choose Admin Login > Advanced > Regional. The Regional page opens:
• The Cadence Script has a specific pattern, consider the example 60(.2/.2, .4/.4). In this example, the cadence script pattern can be explained as follows.
– 60(.2/.2, .4/.4) represents one cadence section.
– 60 represents the ring length in terms of seconds.
– .2/.2, .4/.4 are the two segments.
– Segment one (.2/.2) represents .2s for ringtones to turn On and .2s for ringtones to turn Off and Segment two (.4/.4) represents .4s for ringtones to turn On, .4s for ringtones to turn Off.
Step 2. Scroll down to the Distinctive Ring Patterns area, and enter the cadence script in the Cadence (1-9) fields. The Cadence script is a mini-script used to provide the cadence parameters of a signal. The cadence are distinctive ring patterns created by the user to distinguish different tones.
An example of Distinctive Ring pattern is as follows:
• SIT Tone — For example, 985@-16,1428@-16,1777@-16;Cadence 2
– Number of Frequencies = 3
– Frequency 1 = 985 Hz at 16 dBm, Frequency 2 = 1428 Hz at 16 dBm and Frequency 3 = 1777 Hz at 16 dBm
– Number of Cadence Sections = 1
– Cadence Section 1 = Cadence 2: It has been used in the Distinctive Ring Pattern area and contains 35(.1/.2,.1/.2,.3/.4)
– Total Tone Length = 20s. The total tone length is a combination of all the cadence section which are present if there are more than one.
