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CISCO SPA514G PHONES WONT TRANSFER CALLS WITH AUDIO - WE CAN HEAR CUSTOMER THEY CANT HEAR US

CISCO SPA514G PHONES WONT TRANSFER CALLS WITH AUDIO - WE CAN HEAR CUSTOMER THEY CANT HEAR US, So when a call comes in, the person who answers it transfers it to an internal extension number, when the extension picks up, they speak to our colleague who says call for you blah blah blah and brief description, and then the colleague hits transfer to transfer the call so the customer comes through and we can hear them but they cant hear us - the line which they are transferred to. our boss tells us to ring vodafone but i really dont think vodafone are the problem surely its a handset problem by cisco. please advise

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Re: CISCO SPA514G PHONES WONT TRANSFER CALLS WITH AUDIO - WE CAN HEAR CUSTOMER THEY CANT HEAR US

can i also add that this is random it doesnt happen all the time

 

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Re: CISCO SPA514G PHONES WONT TRANSFER CALLS WITH AUDIO - WE CAN HEAR CUSTOMER THEY CANT HEAR US

SPA514G doesn't transfer calls. It just sends transfer request to VoIP server. Call is transferred by such server. Thus you should call VoIP server administrator for support.