CSP Collector Failed to Upload

[gornelas]

I just recently installed Cisco CSP Collector 2.7 and keep getting an upload error?  (See Attached).  I did call my support and they gave me a list of IPs that the collector should be able to connect to.  I've successfully "tracert" and "ping" the Webiste IPs that were given to me.  So I know that it's not my firewall blocking anything out.  As of today, upload has still been unsuccessfull. Any recommendations would greatly be appreciated.  Thanks.

[Supriya Patel]

Hi User,

The CSPC will try to use the below address for issuing an upload to the backend.  Can you please see if your firewall will allow traffic on this address?

IP: 72.163.7.113

Hostname: concsoweb-prd.cisco.com

Port: 443

Thanks,
Supriya

[gornelas]

Thank you very much for your reply.  Seems the server is able to go out to the IP/URL that you provided.  See attached.

[Supriya Patel · Accepted solution]

Hi User,

Please run below commands from the command line as collectorlogin or root

curl --tlsv1.2 https://concsoweb-prd.cisco.com/HeadEndWebAppServlet/ -v -k

wget https://concsoweb-prd.cisco.com/HeadEndWebAppServlet/ --no-check-certificate

Please check if TEG is running

# service concsotgw status

You can try restarting as well.

# cspc restart

Please provide output of above command.

Thanks,

Supriya

[Cheri Fairbrother]

Hi there,

Please let us know if you continue to need assistance.  If you do, please provide the requested information to Supriya:

---

@Supriya Patel wrote:

Please run below commands from the command line as collectorlogin or root

curl --tlsv1.2 https://concsoweb-prd.cisco.com/HeadEndWebAppServlet/ -v -k

wget https://concsoweb-prd.cisco.com/HeadEndWebAppServlet/ --no-check-certificate

Please check if TEG is running

# service concsotgw status

You can try restarting as well.

# cspc restart

Please provide output of above command.

---

Thank you,

Cheri

[gornelas]

Cheri,
See Attached.

Thank you very much for your reply. When I try to run the commands you provided, I get and error with “no such command”?

[gornelas]

Cheri,
See Attached.

Thank you very much for your reply. When I try to run the commands you provided, I get and error with “no such command”?

[Supriya Patel]

Hi User,

As requested, please run those command as user 'collectorlogin' or 'root'.

Thanks,

Supriya

[Cheri Fairbrother]

Hi again,

Please let us know if you need further assistance.

Thanks,
Cheri

[Supriya Patel]

Hi user,

As well, please private message me appliance id and company name. Private message can be sent clicking on 'messages' icon on the top right corner, it will take you to the private message where you can create 'new message' and sent me requested information.

Thanks,
Supriya