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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Americas customers: Simplify your upcoming renewal by connecting with an SNTC portal adoption specialist.

New Cisco CSCP 2.9 planned for release September 25th

Cisco will be releasing version 2.9 of the CSPC collector. Planned for September 25th, this release will include new OS versions CentOS8, VMWare ESXi 6.5, and address security vulnerabilities. For that reason, we recommend CSPC 2.9 for ALL installations.

For CSPC 2.7 and 2.8 installations, Cisco will make available at the end of October, scripts to assist with the migration/installation to the CSPC 2.9 Collector. With this release, support for 2.7 versions will be discontinued.

Export Report CSV SNTC Portal Issue Update 

We have resolved an issue with our Export Report CSV function. We are still experiencing an issue with Export to My Reports. Our team is working to resolve this. The Schedule Report feature is available for you to download reports.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

Updated CSPC Patch Available

If you have downloaded CSPC or CSPC, please read the update details in this attachment.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

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Be sure to bookmark these support pages and use them in the future to find all the self-help information.
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