Smart Net Total Care

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Cisco CyberSecurity

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

SNTC System Upgrade Downtime

On Friday, Dec 1st at 019:30 PT to Sunday Dec 3rd at 07:30 PT, Smart Net Total Care will be performing system upgrades on the Portal & Systems. The Portal will not be available during this window. Collector uploads will NOT be processed or queued. They will need to be re-upload when the maintenance has completed.

Cisco Services (SNTC) API Platform Migration

Services (SNTC) API Users,

We are in the process of migrating Services API from our Mulesoft to Mashery platform. This is a multi-phase process. Our goal is to complete this migration by November 17th, 2023. We need your cooperation to successfully complete the migration.

The first step is to simply log into the Mashery platform: https://apiconsole.cisco.com/ with the same credentials as that of Mulesoft: https://anypoint.mulesoft.com/login/domain/apx

This will allow us to capture your profile from the old platform to the new platform to allow seamless transition. There is no other action required from you at the moment. Please take this action no later than Tuesday, October 31st, 2023 and confirm by replying back to services-apis-migration@cisco.com

Regards,

Services APIs Migration Team

SNTC Portal and Chrome Browser

** 08 Sep 2023: Certain customers/partners have reported issues regarding loading portal data when using latest Chrome browser, especially on Windows operating system. Please clear your cache or try another browser. We are working to resolve this condition and will provide further updates as they become available.

Support API Users – Important Notification

** Attention Support API Users: Note that for Applications created before March 1, 2023 your client Id and secret will expire by September 30, 2023. If you have registered application at https://apiconsole.cisco.com before March 1, 2023 and you are using these applications to execute Cisco API's then you need to migrate your existing applications. Detailed instructions can be found here. Services (SNTC) APIs are not impacted by this change, only Support APIs.

Cisco Common Services Platform Collector (CSPC) Release 2.10.0.7 Available

Aug 09, 2023 - Cisco is pleased to announce the release of CSPC 2.10.0.7 patch. This new patch requires 2.10, 2.10.0.1, 2.10.0.2, 2.10.0.3, 2.10.0.4, 2.10.0.5 or 2.10.0.6 installed on CSPC. We recommend CSPC 2.10.0.7 for ALL current and new installations. This release also includes Rules Package 4.19.

The new 2.10.0.7 patch is available for download in the Software Download Center.

Cisco Common Services Platform Collector (CSPC) Patches 2.10.0.2-2.10.0.6 Available

Cisco CSPC patches 2.10.0.2-2.10.0.6 are available for download in the Software Download Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.2 ISO Available

April 27th, Cisco is pleased to announce the release of CSPC 2.10.0.2 ISO. We recommend CSPC 2.10.0.2 for ALL current and new installations.

The new 2.10.0.2 ISO is available for download in the Software Download Center.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

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