Welcome to the Smart Net Total Care Community!
Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.
- Getting started with Smart Net Total Care
- SNTC-Supported Collectors page / How-to Videos
- SNTC Portal Page / How-to Videos
NEW - Common Services Platform Collector (CSPC) 2.11.0.2 Release Announcement
Sept 20, 2024 Cisco is announcing the availability of CSPC Version 2.11.0.2. This release includes the latest security updates and resolution or CSCwm49473. We always recommend upgrading to the latest version of CSPC software.
CSPC 2.11.0.2 Software Download
CSPC 2.11 AMD Issue Resolved
Cisco has resolved CDET CSCwk20991 regarding processor support for AMD based host computers. The new 2.11 Virtual Machine image with AMD hardware support, for deploying on environments like VMware ESXi: Collector-2.11-B-18_AMD_SHA1_signed.ova can be downloaded here.
NEW - Common Services Platform Collector (CSPC) 2.11.0.1 Release Announcement
July 26, 2024 Cisco is announcing the availability of CSPC Version 2.11.0.1. This release includes the new Alma Linux OS 9.4, support for device Rule Package 4.21 and the latest security updates. We always recommend upgrading to the latest version of CSPC software.
CSPC 2.11.0.1 Software Download
Common Services Platform Collector (CSPC) 2.11 Release Announcement
Cisco is announcing the availability of CSPC Version 2.11 which replaces all CSPC 2.10 versions. This release includes the new Alma Linux OS 9.3, support for device Rule Package 4.20 and the latest security updates. CSPC 2.10 versions which uses Red Hat’s CentOS 7 will be End of Life June 30, 2024. We always recommend upgrading to the latest version of CSPC software.
Common Services Platform Collector CSPC 2.10 End of Life Announcement
With CENTOS 7 going End of Support Cisco will End of Life all CSPC 2.10 versions effective June 30, 2024.
|
EOL Date |
EOL Version |
EoSWM Date |
LDoS Date |
|
June 30, 2024 |
CSPC 2.10 |
July 30, 2024 |
Oct 30, 2024 |
Services (SNTC) APIs on a new platform
We have completed migration of Services APIs to a new platform. If you are having issues with your APIs, please open a TAC case.
Smart Net Total Care Role Assignments Not Processing
Assigning new roles for users in the Cisco Service Access Management (CSAM) tool has not been processing properly to the Smart Net Total Care portal, and the roles assigned are not being activated. Our Team is working to get this corrected as soon as possible. If you are experiencing this, please create a discussion, and we will get the details from you, and manually complete the process. We are sorry for any inconvenience this has caused. We will notify you when this has been resolved.
Cisco Smart Assist Service
Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.
To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.
Activity in Smart Net Total Care
Deploying CSPC 2.11 from scratch
I am trying to deploy CSPC 2.11 from scratch but not able to find ova file. Can someone guide on how to deploy it?
CSAM || Problems with CBRAdmin association
Hello team, Recently we are having some problems with several customers regarding the association of the CBR Admin role in CSAM, I have already validated all the points necessary for association, which are: 1. Confirmation of the need for a valid Sma...
Can't register due to incomplete address
I'm trying to register for Cisco Smart Net Total Care Portal following the guide at Cisco Smart Net Total Care Portal Onboarding Guide - Cisco. I'm getting the error my address is incomplete and I should fill it in my account page. On my account page...
"Generic Server Error413" error message on Cisco services connection
As per screenshot. All schedule report types are displaying the same error "Generic Server Error413". Are these the same as HTTP status 413 (Request entity too large)?
Client experiencing issues with inventory import to SNTC Portal
Hi team, Inside sales rep here with a client who purchased a SmartNet contract and is unable to upload his inventory into the SNTC portal at services.cisco.com. Uploading his .csv file apparently gives him a bunch of errors. Level 1 tech support has ...
SNTC Portal Affected Devices Server Error
I'm trying to look at the Affected Devices under the following Alerts categories.All Field Notices - All Hardware Alerts - All Software Alerts - All Security Advisories (PSIRT)Every time I click into the affected Devices I get an "Information Server ...
"No entitlement found." error message on CSPC web portal (ver2.10)
"No entitlement found. Please contact Cisco for a valid entitlement file." error message appearing on the CSPC portal. Data upload stopped to SNTC as well. Could you kindly assist?
Error deleting CSPC authorization
I am trying to delete a collector in the SNTC portal but it is not possible, could someone support me? Regards!
API documentation for CSPC
I would like to perform API calls from a MuleSoft application to our Cisco PSS Collector. However, I have only found limited documentation regarding the built-in XML API Console from the GUI. Could you please provide the necessary requirements to ena...
2.11 Migration Guide
Hello, is there a migration guide for 2.11? I have found references to it but cannot locate the actual document. We are on 2.10 still and I would like to get us upgraded to 2.11.Thank you
Delegated Admin - Smart Net Total Care
Hello,My organization currently does not have a Delegated Admin and as a Customer Admin I cannot add more users to the SNTC Portal dashboard. I don't have access to the Cisco Services Access Management Tool. Please advise.
Assing Delegated Admin - Smart Net Total Care
Hi, I was wondering if with my account that is ADMIN, Can I asssign other accounts as delegated admin? and if so, how could I do it? They need access to service.cisco.com - Smart Net Total Care
Resolved! Access to services cisco
Hi! i dont have acces to services.cisco.com, I need help.
SNTC Portal Suddenly cannot Schedule Report
Hi,Suddenly this month i have problem generated report on SNTC Portal, and it is having been a few days since I access it. Last month everything is fine, suddenly this month i can't schedule the report. The error message is "Generic Server Error413:"...
Uploads from CSPC v2.11.02 aren't appearing in SNTC
We recently deployed a new collector (version 2.11.02) and have configured the upload jobs to send to our SNTC account (same as the old collector). The logs on the collector show that the upload completed successfully, however, nothing new is shown ...
