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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Americas customers: Simplify your upcoming renewal by connecting with an SNTC portal adoption specialist.

Smart Net Total Care Operational and Maintenance Status Page

Cisco Common Services Platform Collector (CSPC) 2.9.1 Release Announcement

May 14, 2021, Cisco is pleased to announce the release of CSPC 2.9.1. This new collector version addresses important security vulnerabilities and customer found issues. We recommend CSPC 2.9.1 for all current and new installations.

For additional Information please refer to the CSPC 2.9.1 Release Notes, software can be downloaded from the Software Download Center.

Available CSPC 2.8 to 2.9 Migration Guide (ZIP – 468 KB)

Cisco Security Advisory Alert Notification

February 22, 2021 - In response to Cisco Security Advisory CVE-2021-3156 Sudo Privilege Escalation Vulnerability, Cisco has provided a patch for the CSPC Collector version 2.9/ The patch release is available to download in the Software Download center. Please review the CSPC Release Notes for available resources.

Cisco recommends that customers and partners always run the latest version of CSPC Collector.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links