Welcome to the Smart Net Total Care Community!
Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.
SNTC System Upgrade Downtime
On Friday, Dec 1st at 019:30 PT to Sunday Dec 3rd at 07:30 PT, Smart Net Total Care will be performing system upgrades on the Portal & Systems. The Portal will not be available during this window. Collector uploads will NOT be processed or queued. They will need to be re-upload when the maintenance has completed.
Cisco Services (SNTC) API Platform Migration
Services (SNTC) API Users,
We are in the process of migrating Services API from our Mulesoft to Mashery platform. This is a multi-phase process. Our goal is to complete this migration by November 17th, 2023. We need your cooperation to successfully complete the migration.
The first step is to simply log into the Mashery platform: https://apiconsole.cisco.com/ with the same credentials as that of Mulesoft: https://anypoint.mulesoft.com/login/domain/apx
This will allow us to capture your profile from the old platform to the new platform to allow seamless transition. There is no other action required from you at the moment. Please take this action no later than Tuesday, October 31st, 2023 and confirm by replying back to services-apis-migration@cisco.com
Regards,
Services APIs Migration Team
SNTC Portal and Chrome Browser
** 08 Sep 2023: Certain customers/partners have reported issues regarding loading portal data when using latest Chrome browser, especially on Windows operating system. Please clear your cache or try another browser. We are working to resolve this condition and will provide further updates as they become available.
Support API Users – Important Notification
** Attention Support API Users: Note that for Applications created before March 1, 2023 your client Id and secret will expire by September 30, 2023. If you have registered application at https://apiconsole.cisco.com before March 1, 2023 and you are using these applications to execute Cisco API's then you need to migrate your existing applications. Detailed instructions can be found here. Services (SNTC) APIs are not impacted by this change, only Support APIs.
Cisco Common Services Platform Collector (CSPC) Release 2.10.0.7 Available
Aug 09, 2023 - Cisco is pleased to announce the release of CSPC 2.10.0.7 patch. This new patch requires 2.10, 2.10.0.1, 2.10.0.2, 2.10.0.3, 2.10.0.4, 2.10.0.5 or 2.10.0.6 installed on CSPC. We recommend CSPC 2.10.0.7 for ALL current and new installations. This release also includes Rules Package 4.19.
The new 2.10.0.7 patch is available for download in the Software Download Center.
Cisco Common Services Platform Collector (CSPC) Patches 2.10.0.2-2.10.0.6 Available
Cisco CSPC patches 2.10.0.2-2.10.0.6 are available for download in the Software Download Center.
Cisco Common Services Platform Collector (CSPC) 2.10.0.2 ISO Available
April 27th, Cisco is pleased to announce the release of CSPC 2.10.0.2 ISO. We recommend CSPC 2.10.0.2 for ALL current and new installations.
The new 2.10.0.2 ISO is available for download in the Software Download Center.
Cisco Smart Assist Service
Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.
To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.
Activity in Smart Net Total Care
SNTC Portal stopped working
My customer and I are trying to fetch contracts info from Cisco Smartnet portal, however it’s not working, tried multiple times refresh, re-login, clear cache, but it seems like portal issue, can you help us engage someone to fix the issue ASAP, it's...
CSPC Connectivity service is not running
I am getting below error message when adding the inventory to SNTC using CSPC.Medium Event Upload failed at **** with the response Connectivity service is not runningAre you using CSPC Collector? YesWhat is the version of the CSPC? 2.10Is CSPC regist...
Login issue to SNTC portal for new users with Customer User role
Dear Cisco, all,We recently installed the Cisco Collector Server and with our Customer Administrator role we have normal access to the SNTC portal and everything looks good.After a test period, we started with the creation of a Customer User role for...
Resolved! SNTC sluggish, not able to create reports
The SNTC seems to be very sluggish and takes ages to navigate. When scheduling a report SNTC stucks at giving me the options. Please advise, mika
Delegated Admin update
How can we update Delegated Admin for our companies for SNTC portal ?
Collector is not collecting all serials (CSPC)
Dear,I make a discovery, and whenever I go to check switches with more than 1 or 2 in the stack, the collector is not bringing me the entire inventory.Furthermore, it is not bringing information about source/power supply, fan, sfp, etc. What Could Be...
Unable to view contracts in SNTC Portal
Unable to view associated contracts under SNTC Portal. Able to raise a support case for the new contracts but unable to view them in SNTC
SNTC portal is broken
Today, we just noticed our SNTC portal is broken. We can log in to the portal, but every page we navigate to is blank. We have tried in different browsers, cleared cache and incognito. None seems to work. We need help getting the portal contents ...
Resolved! CSP collector uploads successful but no data on SNTC portal
CSPC ver2.10 Last successful upload from collector was on Sun Nov 12 02:55:08 but on SNTC portal there is no data. I'm also on the correct SNTC inventory. Can you kindly check that uploads are being received on SNTC as to why I can't see the data?
CBRAdmin greyed out
Hello, Some of my customers are trying to give my cco account CBRAdmin rights to their SNTC portal through CSAM, but all of the roles are greyed out. I am experiencing this with 2 separate customers, where one has a services first contract which is d...
You are not entitled to access bug: CSCvr59882
Unable to view the bug details for CSCvr59882.Keep getting the pop up that says "You are not entitled to access bug: CSCvr59882".
Resolved! Support Router
HII have Purchased the CON Support for C8500L-8S4X in my 4th year AMC period. I get RMA. TAC, IOS Upgrade support from the the CON ?CON-SNT-C8500L8X=SNTC-8X5XNBD Cisco Catalyst 8500 Series 12-port SFP+,RegardsIqbal Khan
Resolved! CSPC 2.10 | CLI account expired
I have a CSP collector on ver 2.10 without access to the CLI. Logging on the terminal, shows "Your account has expired; please contact your system administrator" message. Kindly let me know how I can I reset my CLI account.
CSPC 2.8 - CLI : Not able to get Basic details of device
Greetings Community,I have a CSPC 2.8 collector installed and I am trying to collect data from an ASA5506H-X with FTD software, but every time I try this, it tells me the following: "CLI: Not able to get Basic details of device".Is it possible to col...
Customer is unable to see any assets after log in to SNTC portal
If needed i can provide contracts and CCOIDs.
