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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Americas customers: Simplify your upcoming renewal by connecting with an SNTC portal adoption specialist.

Smart Net Total Care Operational and Maintenance Status Page

Cisco Common Services Platform Collector (CSPC) 2.10 Release Announcement

October 8, 2021, Cisco is pleased to announce the release of CSPC 2.10. This new collector includes versions of CentOS 7, VMWare ESXi 7.0 (hardware appliance only), and addresses important security vulnerabilities. We recommend CSPC 2.10 for ALL current and new installations.

Due to the new OS, no upgrade path is available from previous versions. The CSPC 2.10 Migration Guide can be used to import most of the stored settings from CSPC 2.8 and 2.9 installations. With this CSPC 2.10 release, support for CSPC 2.8 versions will be discontinued. For additional Information please refer to the Release Notes.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links