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The Smart Net Total Care portal and Services (SNTC) APIs have been decommissioned.
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Activity in Smart Net Total Care
Unable to request access for customer smart account
we trying to get access of our customer's smart account. When we requested for the access through Cisco Portal (https://rpfa.cloudapps.cisco.com/rpfa/profile/smartaccount.do) for an existing smart account, it is picking up some other business name fr...
CSPC-server does not renew software version of managed device after d
we have installed a 2.10.0.3 CSPC server, this server is running for quite a while. the software version of the switches it has discover has an issue: the devices have been upgraded to a new version the CSPC server does miss the change in the softwar...
How do i change 'Bill to ID' ?
I created Quote(OIP), but the Bill to ID is wrong, so I need to correct it. How do i change 'Bill to ID' ?
SNTC decom
How do we decommission this platform? everything has been migrated to CXCLOUD.We still have an on-prem "Common Service Platform Collector" which we will shutdown, I find this collector is still talking out to the internet, I can't see any SNTC portal...
Help with SNTC account and Request Access from Delegated Admin
Hi,My end goal is to gain access to the Cisco EOX APIs. To do so, I followed the Cisco SNTC onboarding guide for a customer account. However, after activating and signing in, I'm lost on how to request access from the delegated admin. I'm not sure wh...
RMA issues
I have hardware that I need RMA from Cisco UCS.I was able to do the support bundle upload and send it out and get the hardware delivered to the datacenter.Now the problem is that I do not managed that datacenter and I have to create a smart hands req...
Account - Changing Email Address/Removing Company Association
Hi all, I'm looking for some advice. I'll be leaving my current company soon, so i need to change my email address for my CCO back to my personal address so i can take it with me (as i always have done over the years). Looks like the admin of my comp...
After CSPC2.11 ova deployment Webconsole/GUI is not working
After CSPC2.11 ova deployment Webconsole/GUI is not working.Network config looks good, able to do cli login to server.
Resolved! ECMUS vs ECMU
Hi guys,Just curious, what is the difference between the below two SKUs?CON-ECMUS-SFFMCK9VCON-ECMU-SFFMCK9VI understand that ECMUS is Solution Support SWSS and ECMU is SWSS but what does the Solution Support add that isn't included in the SWSS.Thank ...
Cisco Support APIs ceased to work ?
Hello,Have been using APIs from Cisco Smart Net Total Care. I was using them for automatic EOLs, recommended version information.Now getting error like this, when trying to call: GET https://apix.cisco.com/software/suggestion/v2/suggestions/releases/...
Resolved! services.cisco.com gives nothing
Hi,services.cisco.com provides a optionless page, and redirects after a while to "You do not currently have access to Smart Services Connection"I want to set up cspc collector, but I need to get a certificate to activate.How to proceed with this?Than...
Resolved! Automated Software Distribution API
I am a SNTC customer, and have the API Developer role assigned to my CCO ID in CSAM. I can access the API Console and request applications/keys for various Cisco APIs, but the Automated Software Distribution API is not in the list. Automated Software...
Resolved! CISCO account email address change
Hello,I've to change my email address and I contacted CISCO Support as required. However, they came back with the ridiculous request to close my current account and open a new one, then contact CISCO certifications support and aks them to migrate my ...
SNTC pulling the serial number for FPR1120-NGFW-K9
Using SNTC to validate contract coverage on firewalls determined that SNTC was reporting a child serial number instead of the parent serial number for a pair of FRP1120-NGFW-K9 firewalls. This results in an error on contract coverage reporting as th...
Is There Any Solution to Transfer Data from One Tenant to Another?
Moving the content from one Office 365 account to another becomes a daunting task, if you don't have a perfect knowledge & reliable solution. Plus, before proceeding with the transition you have to be aware of the prerequisites of the migration opera...
