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Click the navigation links below to access materials for using our service and supported collectors.
SNTC System Upgrade Downtime
On Friday, Dec 1st at 019:30 PT to Sunday Dec 3rd at 07:30 PT, Smart Net Total Care will be performing system upgrades on the Portal & Systems. The Portal will not be available during this window. Collector uploads will NOT be processed or queued. They will need to be re-upload when the maintenance has completed.
Cisco Services (SNTC) API Platform Migration
Services (SNTC) API Users,
We are in the process of migrating Services API from our Mulesoft to Mashery platform. This is a multi-phase process. Our goal is to complete this migration by November 17th, 2023. We need your cooperation to successfully complete the migration.
This will allow us to capture your profile from the old platform to the new platform to allow seamless transition. There is no other action required from you at the moment. Please take this action no later than Tuesday, October 31st, 2023 and confirm by replying back to firstname.lastname@example.org
Services APIs Migration Team
SNTC Portal and Chrome Browser
** 08 Sep 2023: Certain customers/partners have reported issues regarding loading portal data when using latest Chrome browser, especially on Windows operating system. Please clear your cache or try another browser. We are working to resolve this condition and will provide further updates as they become available.
Support API Users – Important Notification
** Attention Support API Users: Note that for Applications created before March 1, 2023 your client Id and secret will expire by September 30, 2023. If you have registered application at https://apiconsole.cisco.com before March 1, 2023 and you are using these applications to execute Cisco API's then you need to migrate your existing applications. Detailed instructions can be found here. Services (SNTC) APIs are not impacted by this change, only Support APIs.
Cisco Common Services Platform Collector (CSPC) Release 188.8.131.52 Available
Aug 09, 2023 - Cisco is pleased to announce the release of CSPC 184.108.40.206 patch. This new patch requires 2.10, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52 or 184.108.40.206 installed on CSPC. We recommend CSPC 220.127.116.11 for ALL current and new installations. This release also includes Rules Package 4.19.
The new 18.104.22.168 patch is available for download in the Software Download Center.
Cisco Common Services Platform Collector (CSPC) Patches 22.214.171.124-126.96.36.199 Available
Cisco CSPC patches 188.8.131.52-184.108.40.206 are available for download in the Software Download Center.
Cisco Common Services Platform Collector (CSPC) 220.127.116.11 ISO Available
April 27th, Cisco is pleased to announce the release of CSPC 18.104.22.168 ISO. We recommend CSPC 22.214.171.124 for ALL current and new installations.
The new 126.96.36.199 ISO is available for download in the Software Download Center.
Cisco Smart Assist Service
Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.
To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.