Welcome to the Smart Net Total Care Community!
Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.
- Getting started with Smart Net Total Care
- SNTC-Supported Collectors page / How-to Videos
- SNTC Portal Page / How-to Videos
Important Update: Smart Net Total Care Portal Migrating to Cisco CX Cloud
April 15, 2025: The Smart Net Total Care portal is being replaced by our unified digital experience CX Cloud, which is designed to provide a more proactive and predictive support experience.
This change does not have any impact to the Smart Net Total Care service offer, this is only a portal change. The planned date to start the migration will be April 15, 2025. The decommissioning of the Smart Net Total Care portal will be announced at a later date.
Please read the complete announcement for details.
For any onboarding questions please open a support case.
NEW - Common Services Platform Collector (CSPC) 2.11.0.4 Release Announcement
March 13, 2025, Cisco is announcing the availability of CSPC Version 2.11.0.4. This release includes the latest security updates and resolution of customer found defects. We always recommend upgrading to the latest version of CSPC software.
CSPC 2.11.0.4 Software Download
Common Services Platform Collector (CSPC) Support for Microsoft Hyper-V
Cisco is pleased to announce the support for the CSPC collector running in a Microsoft Hyper-V environment. The CSPC 2.11 Windows Hyper-V image can be download from the Software Download center under the 2.11 dropdown menu. The CSPC Hyper-V Development Guide documents the installation process.
NEW - Common Services Platform Collector (CSPC) 2.11.0.3 Release Announcement
Dec, 2024 Cisco is announcing the availability of CSPC Version 2.11.0.3. This release includes the latest security updates and resolution and CSCwi33376 & CSCwk45396. We always recommend upgrading to the latest version of CSPC software.
CSPC 2.11.0.3 Software Download
CSPC 2.11 AMD Issue Resolved
Cisco has resolved CDET CSCwk20991 regarding processor support for AMD based host computers. The new 2.11 Virtual Machine image with AMD hardware support, for deploying on environments like VMware ESXi: Collector-2.11-B-18_AMD_SHA1_signed.ova can be downloaded here.
NEW - Common Services Platform Collector (CSPC) 2.11.0.2 Release Announcement
Sept 20, 2024 Cisco is announcing the availability of CSPC Version 2.11.0.2. This release includes the latest security updates and resolution or CSCwm49473. We always recommend upgrading to the latest version of CSPC software.
CSPC 2.11.0.2 Software Download
NEW - Common Services Platform Collector (CSPC) 2.11.0.1 Release Announcement
July 26, 2024 Cisco is announcing the availability of CSPC Version 2.11.0.1. This release includes the new Alma Linux OS 9.4, support for device Rule Package 4.21 and the latest security updates. We always recommend upgrading to the latest version of CSPC software.
CSPC 2.11.0.1 Software Download
Common Services Platform Collector (CSPC) 2.11 Release Announcement
Cisco is announcing the availability of CSPC Version 2.11 which replaces all CSPC 2.10 versions. This release includes the new Alma Linux OS 9.3, support for device Rule Package 4.20 and the latest security updates. CSPC 2.10 versions which uses Red Hat’s CentOS 7 will be End of Life June 30, 2024. We always recommend upgrading to the latest version of CSPC software.
Common Services Platform Collector CSPC 2.10 End of Life Announcement
With CENTOS 7 going End of Support Cisco will End of Life all CSPC 2.10 versions effective June 30, 2024.
|
EOL Date |
EOL Version |
EoSWM Date |
LDoS Date |
|
June 30, 2024 |
CSPC 2.10 |
July 30, 2024 |
Oct 30, 2024 |
Services (SNTC) APIs on a new platform
We have completed migration of Services APIs to a new platform. If you are having issues with your APIs, please open a TAC case.
Smart Net Total Care Role Assignments Not Processing
Assigning new roles for users in the Cisco Service Access Management (CSAM) tool has not been processing properly to the Smart Net Total Care portal, and the roles assigned are not being activated. Our Team is working to get this corrected as soon as possible. If you are experiencing this, please create a discussion, and we will get the details from you, and manually complete the process. We are sorry for any inconvenience this has caused. We will notify you when this has been resolved.
Cisco Smart Assist Service
Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.
To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.
Activity in Smart Net Total Care
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