Smart Net Total Care

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Cisco Common Services Platform Collector (CSPC) Release 2.10.0.5 Available

Nov 17 - Cisco is pleased to announce the release of CSPC 2.10.0.5 patch. This new patch requires 2.10, 2.10.0.1, 2.10.0.2, 2.10.0.3 or 2.10.0.4 installed on CSPC. We recommend CSPC 2.10.0.5 for ALL current and new installations.

The new 2.10.0.5 patch is available for download in the Software Download Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.4 Patch Available

Aug 26 - Cisco is pleased to announce the release of CSPC 2.10.0.4 patch. This new patch requires 2.10 or 2.10.0.1 or 2.10.0.2 or 2.10.0.3 to be installed on CSPC. We recommend CSPC 2.10.0.4 for ALL current and new installations.

The new 2.10.0.4 patch is available for download in the Software Download Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.3 Patch Available

June 8th - Cisco is pleased to announce the release of CSPC 2.10.0.3 patch. This new patch requires 2.10 or 2.10.0.1 or 2.10.0.2 to be installed on CSPC. We recommend CSPC 2.10.0.3 for ALL current and new installations. This release includes updated RP 4.16.

The new 2.10.0.3 patch is available for download in the Software Download Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.2 ISO Available

April 27th, Cisco is pleased to announce the release of CSPC 2.10.0.2 ISO. We recommend CSPC 2.10.0.2 for ALL current and new installations.

The new 2.10.0.2 ISO is available for download in the Software Download Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.2 Patch Available

March 25th, Cisco is pleased to announce the release of CSPC 2.10.0.2 patch. This new patch requires 2.10 or 2.10.0.1 to be installed on CSPC. We recommend CSPC 2.10.0.2 for ALL current and new installations.

The new 2.10.0.2 patch is available for download in the Software Download Center.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

Common Services Platform Collector Fundamentals (CSPCF)!

This on-demand course gives an introduction and explains the value of deploying the collector. Upon completion of the training, learners will be able to:

Install and configure the CSPC tool/software

Interpret and respond to security alerts generated via the SNTC portal

Generate reports via the SNTC portal and interpret the data

Proactively identify both external and internal threats via the SNTC portal

CSPCF Course Overview

Contact your Account Manager or Learning BDM for more information (learning-bdm@cisco.com)

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Activity in Smart Net Total Care

Services API issue

Hi there, I've problems using some Cisco Services API. I have already registered the app in API Developer Portal. I can't get information from Contracts and Inventory API info but I'm able to get information from Customer Info.Error: {"status": 403,"...

#Mat by Frequent Contributor
  • 422 Views
  • 6 replies
  • 0 Helpful votes
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