Cant't access EWC 9800 on C9115AXI after reset to Factory default

[familieboehler]

Hi together,

seems I am doing something wrong. Any clue "what" would be very appreciated.

I had several problems with the WiFi so I doubted the settings and performed a reset to factory defaults. Initially from the menu in the EWC, later by the mode button.

Starting from first reset I couldn't access the EWC any more. When entering the IP address assigned to the EWC, I am redirected to https://mywifi.cisco.com/ with the error message that the connection to the server failed. 

I tried with Edge, Firefox on Linux and Brave on Linux - always the same result.

Hardware: Catalyst C9115AXI-E, software updated to 17.8.0.144 beginning of may.

Thanks in advance for any help,

HP

[Flavio Miranda]

Hi

 It is mobility express?

If you reset to factory default, you should see the SSID  "Cisco AirProvision"

https://blog.router-switch.com/2016/04/how-to-start-up-configure-and-operate-cisco-mobility-express/ 

[familieboehler]

Hi Flavio, many thanks for your help-offer. 

I do not think it's mobility express - there should be a full EWC, 9800 build in.

Yes I can see the SSID "Cisco AirProvision"

Yes, I can connect with the given credentials in your link

Unfortunately the connection to 192.168.1.1 times out after a while so I can't get the login screen of the AP. I tried wit firefox, even reconfigured the security settings of the browser to "standard" for the repeated trial. 

What can I try next?

Kind regards HP

[familieboehler]

Hi together,

In the meanwhile - lease don't ask what I have changed in my endless trials - logged into the SSID "Cisco AirProvision" I get redirected to the webui login page. Due to the confusion of all the reading I had done I do not get the webui's credentials right. Could you please give the hint to success?

[familieboehler · Accepted solution]

Hi after fiddling around with various possible login names and the serial number of the AP as password without success I was happy to find an article stating webui - cisco as a valuable combination. 

https://www.cisco.com/c/en/us/support/docs/wireless/embedded-wireless-controller-on-catalyst-access-points/215303-embedded-wireless-controller-conversion.html

Regards