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Switch CLI Credentials

user_4444
Level 4
Level 4

We have four MDS switches here and one of them keeps asking for "Switch CLI Credentials" when I run "Show Tech Support" from Device Manager. The other three work fine. When I put the correct username & password it still comes back with the same error.

4 Replies 4

ebreniz
Level 11
Level 11

Switch getting managed even after deleting valid CLI credentials. Try this bug CSCsh31390

What is "Bug CSCsh31390"?

andyhp1
Community Member

are you sure the CLI account you are using works on that switch ? have you tried openg a command line session to check the user and password are correct ? DM and FM use a different account to the CLI.

All four switches use the same username and password and I get into DM & FM using these credential's. I Also get into CLI by the same way. I can open DM on this switch using the same credential's but get the error when trying to run "Show Tech-Support".

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