No Connection to Synology DS1513, 213+ ans 210+

[dieter.goebel@leonsulting.com]

I need your help to solve the following problem:
I had been in vacations for 3 weeks and returned yesterday. To my surprise the Cisco Switch won’t recognise my three Synology DS (210+, 213+, 1513) any more. If I connect the DS directly to my Hybrid Speedport everything works fine.

SG200-18
Firmware: 1.4.8.6
Boot Version: 1.3.5.06

Synology DS1513+
DSM Version: 6.1.4-15217 Update 2

[Iliya Gatsev]

Hi, 
My name is Iliya Gatsev from Cisco Technical Support Team.

I think it would be best if you could call our support line and open a support ticket, so we can do a WebEx remote session and check the configuration.

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Iliya Gatsev
Cisco TAC Network Engineer
Together we are the human network .:|:.:|:. CISCO

[dieter.goebel@leonsulting.com]

Dear Iliya Gatsev,

thanks for your response and sorry for my later reply.

I'm still having the problem and I tried to open a support ticket at your hotline but this was refused because the switch is out of guarantee. They said I should post my problem here at the support forum.

So is there another way to make a web sessionß

Best regards,

Dieter Goebel