Self--cold-reboot of FW SG350

[romor]

Hello,

i'm using URL for remote backup of SG350 switch configuration.

After update of switch firmware to version 2.5.7.85 URL doesn't work more.

https://Switch_IP/Switch_ID/mts/filemgmt/stupCfg.ber?rlCopyFreeHistoryIndex=1&&rlCopyDestinationFileType=2&&rlCopyOptionsRequestedSsdAccess=3&&redirect=/device/copyfiles.xml

Do you know, if there is some bug or can i use some alternative?

Thanks

[marce1000]

                     - Check the logs or better use a remote (syslog) server :

       https://www.cisco.com/c/en/us/support/docs/smb/switches/cisco-250-series-smart-switches/smb2873-configure-remote-log-server-on-a-switch.html

 Look for message around the time-range when the problem occurs, when using a syslog-server you may want to set debug level , if default settings does not result in effective messaging.

 M.

[romor]

Hi.

i did that, in log is this:

Emergency

%SYSLOG-F-OSFATAL: caught segmentation fault exception at address (nil) signal-num = 11 (SIGSEGV) signal-code = 1 (SEGV_MAPERR) reg[00] = 0xfffffff8 reg [01] = 0x0 reg[02] = 0xffffffff reg[03] = 0xf1f572a reg[04] = 0x0 reg[05] = 0xaaf5a9e3 reg[06] = 0x0 reg[07] = 0xaaf5ebac reg[08] = 0x2 reg[09] = 0xffff ffff reg[10] = 0x1 FP = 0x3 IP = 0xffffffff SP = 0x746aee20 LR = 0xe1df94 PC = 0xb6d02a64 CPSR = 0x400f0030 Fault Address = 0x0 Trap no = 0xe Err Code = 0x15 Old Mask = 0x0 ***** FATAL ERROR *****  Reporting Task: GOAH. Software Version: 2.5.7.85 (date Jan 18 2021 time 21:07:49) base_address=0x004a4000

In attachment have you output from switch serial console.

Do you know, what can i do with that?

Thanks

[marce1000]

 - Contact cisco support to escalate this problem : 

               https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

 M.

[romor]

I just did, so we'll see.