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SG350 Fatal Error

warrenh
Level 1
Level 1

HI,

Today I started getting the following error on my SG350 switch. No firmware upgrades had occurred and was stable to this point?

Is there anyway around this other that returning the switch?

 

User Name:29-Nov-2023 12:37:49 %HAL_config_poe-F-POEInitError: HALP_config_poe_692xx_check_master_reset: HALP_config_poe_number_of_poe_devices is Zero. Failed on init.

***** FATAL ERROR *****
Reporting Task: HCPT.
Software Version: 2.5.9.54 (date Nov 29 2023 time 14:36:03)
base_address=0x00422000
ros(+0x799180)[0xbbb180]
ros(HOSTG_fatal_error+0x14)[0xbbe618]
ros(OSSYSG_fatal_error+0x258)[0x10d24c0]
ros(+0xaa2d40)[0xec4d40]
ros(HALP_config_poe_692xx_dev_op_set_periodic+0x5a0)[0x1443014]
ros(HALP_config_poe_dev_operation+0x64)[0x1437e8c]
ros(HALP_config_poe_691xx_692xx_poe_dev_operation+0x3c)[0x1437f90]
ros(HALC_config_poe_dev_operation+0x50)[0x1440db0]
ros(+0xfc0d58)[0x13e2d58]
ros(HALC_config_device_dispatch+0x1a8)[0x13e3cf4]
ros(+0xfdee58)[0x1400e58]
ros(+0xfdf068)[0x1401068]
ros(+0xfdf0f0)[0x14010f0]
/lib/libp2linux.so.1(task_run+0xf4)[0xb6e90840]

***** END OF FATAL ERROR *****

**************************************************
***************** SYSTEM RESET *****************
**************************************************
[ 87.537496] reboot: Restarting system

1 Reply 1

ammahend
VIP Alumni
VIP Alumni

you may be hitting this bug CSCvk62334, confirm with TAC workaround is RMA

 

-hope this helps-