08-29-2013 03:47 AM - edited 03-07-2019 03:11 PM
Hi,
We have a 3750X stack of two switches running software 12.2(58)SE2 which has crashed after logging memory allocation errors. We have this software deployed on numerous other stacks but they are Layer 2 only. This particular stack is in a development lab and configured for Layer 3 for about a dozen VLANs with minimal traffic.
As such being in a dev lab this switch doesn't have support, hence posting here for any possible answers while we look to get cover and log a call. Our concern being is this error indicative of a hardware fault, or a software bug that is only relavent to Layer 3 configuration. A concern as elsewhere in the network we are in the process of commissioning another 3750X stack with this software which will be live and running Layer 3 IP routing.
The error logged is;
*Aug 13 18:06:13.367: %SYS-2-MALLOCFAIL: Memory allocation of 65536 bytes failed from 0x1A72728, alignment 0
Pool: Processor Free: 219960 Cause: Memory fragmentation
Alternate Pool: None Free: 0 Cause: No Alternate pool
-Process= "RedEarth Rx Manager", ipl= 0, pid= 86
-Traceback= 533568z 1A1E294z 1A2F910z 1A7272Cz 1A1DF0Cz 1A2A484z 2838518z 1C7C798z 21DC4CCz 21DA52Cz 24E4404z 24E49A0z 26D5768z 26CF5DCz
*Aug 13 18:06:43.382: %SYS-2-MALLOCFAIL: Memory allocation of 65536 bytes failed from 0x1A72728, alignment 0
Pool: Processor Free: 207688 Cause: Memory fragmentation
Alternate Pool: None Free: 0 Cause: No Alternate pool
-Process= "hrpc <- response", ipl= 0, pid= 94
*Aug 13 18:07:13.413: %SYS-2-MALLOCFAIL: Memory allocation of 65536 bytes failed from 0x1A72728, alignment 0
Pool: Processor Free: 196592 Cause: Memory fragmentation
Alternate Pool: None Free: 0 Cause: No Alternate pool
-Process= "hrpc <- response", ipl= 0, pid= 94
-Traceback= 533568z 1A1E294z 1A2F910z 1A7272Cz 1A1DF0Cz 1A2A484z 2838518z 207BE9Cz 207B490z 21825E4z 21823C0z 2182B2Cz 26D5768z 26CF5DCz
*Aug 13 18:07:41.280: %PLATFORM_RPC-0-RESOURCE_CRASH: System is unable to alloc memory for RPC
*Aug 13 18:06:13.367: %SYS-2-MALLOCFAIL: Memory allocation of 65536 bytes failed from 0x1A72728, alignment 0
Pool: Processor Free: 219960 Cause: Memory fragmentation
Alternate Pool: None Free: 0 Cause: No Alternate pool
-Process= "RedEarth Rx Manager", ipl= 0, pid= 86
-Traceback= 533568z 1A1E294z 1A2F910z 1A7272Cz 1A1DF0Cz 1A2A484z 2838518z 1C7C798z 21DC4CCz 21DA52Cz 24E4404z 24E49A0z 26D5768z 26CF5DCz
*Aug 13 18:06:43.382: %SYS-2-MALLOCFAIL: Memory allocation of 65536 bytes failed from 0x1A72728, alignment 0
Pool: Processor Free: 207688 Cause: Memory fragmentation
Alternate Pool: None Free: 0 Cause: No Alternate pool
-Process= "hrpc <- response", ipl= 0, pid= 94
Many thanks
Adam
08-29-2013 04:10 AM
Hello Adam,
As per the logs pasted , it looks like we are hitting software defect
CSCtt94924 |
Switch Crashes with "Unable to allocate memory for RPC" Error messages |
Symptom: -- 3750 running 12.2(58)SE2 crashes repeatedly with "%PLATFORM_RPC-0-RESOURCE_CRASH: System is unable to alloc memory for RPC" Error messages. Conditions: -- sh proc mem showing *Malloclite* holding higher value and the same is incremented when checking on constant intervals.Workaround: |
which is duplicate to another software defect
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