827H router web setup not working

[habco]

We were having problems with our 827H router, so I decided to reset it to the factory defaults and re-run the quick setup. I've done that before with no problems.

This time, after it loads the configuration in the web setup, it keeps checking the model, IOS version, etc.--over and over again. It won't stop, nor can we exit out of it to get to the quick setup.

Originally the router was connected to a hub. When we couldn't configure it from the web setup, we put the router directly onto a pc with an ethernet cable. We could ping the router. Using the console cable, we are able to see the router's settings. (See attached)

The pc was set to dhcp. The dns was originally set to "Obtain automatically". We also tried to set the dns and the gateway to the router's ip, and added the domain controller's dns as another dns server. Nothing has worked.

Any help will be greatly appreciated.

Thanks!

[Richard Burts]

Your description of the symptoms is quite puzzling as is the console log that you sent. You say that you connected a PC directly to the router. Was that using a cross over Ethernet cable?

You say that when you connected the PC to the router you could ping the router. What IP address was on the PC at that point.

The console output that you included has a kind of garbled output in the show run. It looks as if two things were outputting at the same time. I am not clear if there were actually two things happening together or if the router is really messed up. (Though most of the config that showed up looked reasonable)

I would suggest that you connect to the console port again and capture all of the console output. I would suggest that whle you are connected and capturing output that you power cycle the router (it may be very helpful to see what messages go to the console while the router is booting).

After the router boots again, you may be able to use the web interface. If the web interface does not work you should be able to use the console interface to get a congif that should work basically.

Try these steps and post the output. Maybe then we can find a solution.

HTH

Rick