09-23-2010 08:19 PM - edited 03-06-2019 01:09 PM
Hi ,
I got an error message in ASR 1002.
The ASR information:
(1)#show version
Cisco IOS Software, IOS-XE Software (PPC_LINUX_IOSD-ADVENTERPRISEK9-M), Version 12.2(33)XNF1, RELEASE SOFTWARE (fc1)
...
System image file is "bootflash:packages.conf"
Last reload reason: PowerOn
...
(2)#show redundancy states
my state = 13 -ACTIVE
peer state = 8 -STANDBY HOT
Mode = Duplex
Unit = Primary
Unit ID = 48
Redundancy Mode (Operational) = sso
Redundancy Mode (Configured) = sso
Redundancy State = sso
Maintenance Mode = Disabled
Manual Swact = enabled
Communications = Up
client count = 75
client_notification_TMR = 30000 milliseconds
RF debug mask = 0x0
(3)#show platform
Chassis type: ASR1002
Slot Type State Insert time (ago)
--------- ------------------- --------------------- -----------------
0 ASR1002-SIP10 ok 12w2d
0/0 4XGE-BUILT-IN ok 12w2d
R0 ASR1002-RP1 ok 12w2d
R0/0 ok, active 12w2d
R0/1 ok, standby 12w2d
F0 ASR1000-ESP10 ok, active 12w2d
P0 ASR1002-PWR-AC ok 12w2d
P1 ASR1002-PWR-AC ok 12w2d
Slot CPLD Version Firmware Version
--------- ------------------- ---------------------------------------
0 07120202 12.2(33r)XNC
R0 08011017 12.2(33r)XNC
09-24-2010 12:47 PM
Hello Rick,
have you received this error only once or multiple times?
the error comes from kernel of OS running on active route processor ( R0/0) and states that a routine hasn't been serviced.
The affected routine is named hrtimer_get_softirq_time() and the name leads to a control process that should get the timestamp of execution of software based interrupts.
Have you experienced any noticeable issue?
Hope to help
Giuseppe
09-26-2010 11:08 PM
Hi Giuseppe,
I have two ASR1002 routers.And I got the message twice every device.
I haven't experienced any noticeable issue or other errors.
Do you recommand ?
Thanks,
Rick
09-27-2010 07:55 AM
Hello Rick,
if it happened only twice on two boxes I would think of a possible SW bug
For the moment I would investigate on bug toolkit and/or I would open a TAC service request.
However, if no real issues the bug may be cosmetic
Hope to help
Giuseppe
09-27-2010 07:44 PM
Hi,
Thank you very much !!
I wii open a TAC case.
If any news,I will update to here.
rick
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