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Beginner

Cisco 6500+spu720-3b crash. Please help

Welcome.

There are spontaneous fall cisco 6500. 2-3 working days, maybe more, and falls.

cisco6509#show version 
Cisco IOS Software, s72033_rp Software (s72033_rp-IPSERVICES_WAN-M), Version 12.2(33)SXH3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Thu 24-Jul-08 20:41 by prod_rel_team

ROM: System Bootstrap, Version 12.2(14r)S9, RELEASE SOFTWARE (fc1)

cisco6509 uptime is 11 hours, 24 minutes
Uptime for this control processor is 11 hours, 24 minutes
Time since cisco6509 switched to active is 11 hours, 23 minutes
System returned to ROM by  power cycle at 13:00:36 Ukraine Sun Nov 25 2012 (SP by power on)
System image file is "disk1:s72033-ipservices_wan-mz.122-33.SXH3.bin"

cisco WS-C6509 (R7000) processor (revision 2.0) with 458720K/65536K bytes of memory.
Processor board ID SCA0333009W
SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache
Last reset from power-on
428 Virtual Ethernet interfaces
48 FastEthernet interfaces
34 Gigabit Ethernet interfaces
2 Ten Gigabit Ethernet interfaces
1917K bytes of non-volatile configuration memory.
8192K bytes of packet buffer memory.

65536K bytes of Flash internal SIMM (Sector size 512K).
Configuration register is 0x2102

cisco6509#show context 
Fault History Buffer:
s72033_rp Software (s72033_rp-IPSERVICES_WAN-M), Version 12.2(33)SXH3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Compiled Thu 24-Jul-08 20:41 by prod_rel_team
Signal = 10, Code = 0x10, Uptime 2d03h
$0 : 00000000, AT : 00000017, v0 : 00320000, v1 : 00200000
a0 : 0000006C, a1 : 00000001, a2 : 27BD5366, a3 : 000000E2
t0 : 00000005, t1 : FCCC149F, t2 : 00000000, t3 : 41B27C84
t4 : 3400F800, t5 : 0000FFFF, t6 : 00000000, t7 : 50DBC214
s0 : 00000001, s1 : 43EA3E85, s2 : 47600720, s3 : 476A9D74
s4 : 18000087, s5 : 45BC77B0, s6 : 0000000D, s7 : 43F40000
t8 : 45FDC3F4, t9 : 4107EC0C, k0 : 00000000, k1 : 00000000
gp : 42F25950, sp : 5000B8D8, s8 : 43F40000, ra : 41322F68

And part of crashinfo

 20:05:06 Ukraine Thu May 9 2013: Address Error (load or instruction fetch) exception, CPU signal 10, PC = 0x413224C4



--------------------------------------------------------------------
   Possible software fault. Upon reccurence, please collect
   crashinfo, "show tech" and contact Cisco Technical Support.
--------------------------------------------------------------------


-Traceback= 413224C4 41322F68 41153AB4 41158270 41B2AB28 41E5912C
$0 : 00000000, AT : 00000017, v0 : 00320000, v1 : 00200000
a0 : 0000006C, a1 : 00000001, a2 : 27BD5366, a3 : 000000E2
t0 : 00000005, t1 : FCCC149F, t2 : 00000000, t3 : 41B27C84
t4 : 3400F800, t5 : 0000FFFF, t6 : 00000000, t7 : 50DBC214
s0 : 00000001, s1 : 43EA3E85, s2 : 47600720, s3 : 476A9D74
s4 : 18000087, s5 : 45BC77B0, s6 : 0000000D, s7 : 43F40000
t8 : 45FDC3F4, t9 : 4107EC0C, k0 : 00000000, k1 : 00000000
gp : 42F25950, sp : 5000B8D8, s8 : 43F40000, ra : 41322F68
EPC  : 413224C4, ErrorEPC : BFC29D98, SREG     : 3400F803
MDLO : 00001400, MDHI     : 00000000, BadVaddr : 18000089
DATA_START : 0x42BF3630
Cause 00000410 (Code 0x4): Address Error (load or instruction fetch) exception


========= Start of Crashinfo Collection (20:05:06 Ukraine Thu May 9 2013) ======
For image:
Cisco IOS Software, s72033_rp Software (s72033_rp-IPSERVICES_WAN-M), Version 12.2(33)SXH3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Thu 24-Jul-08 20:41 by prod_rel_team

Any suggestions?

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Cisco 6500+spu720-3b crash. Please help

Hi Sergei,

Thank you for the outputs, I have decoded the tracebacks and I have done

some research, but I wasn't been able to find any bug match or something

else that it could be pointing to a hardware issue, please keep in mind that

12.2(33)SXH is already End-of-Sale, End-of-Life and End of SW Maintenance

Releases, this could be just a transient issue, I would suggest  monitoring

or upgrading to a supported release.  Customers are encouraged to migrate to

the Cisco IOS Software Release 12.2(33)SXI:

http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps708/eol_c51-624

522.html

HTH

Regards

Inayath

View solution in original post

4 REPLIES 4
Cisco Employee

Cisco 6500+spu720-3b crash. Please help

Hi Sergei,

The router has been rebooted due to SP power on. Could you please provide me the crash info file from SP mode?

Regards

Inayath

Beginner

Cisco 6500+spu720-3b crash. Please help

you need full crash info file? or how to provide you crash info from SP mode?

Here full bootflash:crashinfo_20130509-180506

ftp://91.214.163.254/pub/cisco/crashinfo_20130509-180506

And sup-bootflash:crashinfo_20130509-180518

ftp://91.214.163.254/pub/cisco/crashinfo_20130509-180518

Cisco Employee

Cisco 6500+spu720-3b crash. Please help

Hi Sergei,

Thank you for the outputs, I have decoded the tracebacks and I have done

some research, but I wasn't been able to find any bug match or something

else that it could be pointing to a hardware issue, please keep in mind that

12.2(33)SXH is already End-of-Sale, End-of-Life and End of SW Maintenance

Releases, this could be just a transient issue, I would suggest  monitoring

or upgrading to a supported release.  Customers are encouraged to migrate to

the Cisco IOS Software Release 12.2(33)SXI:

http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps708/eol_c51-624

522.html

HTH

Regards

Inayath

View solution in original post

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Beginner

Cisco 6500+spu720-3b crash. Please help

What you think about s72033-adventerprisek9_wan-mz.122-33.sxj5.bin? Should i try it?

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