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Cisco IE-3000 8TC doesn't recogze 4SM fiber sfp module

edhanna0622
Level 1
Level 1

Have a few Cisco IE-3000 8TC switches with the  4SM FIber SFP expansion modules. The switches do not discover these ports at all. I'm assuming that thhere is a fix or firmware upgrade, would appreciate any help.

6 Replies 6

LJ Gabrillo
Level 5
Level 5

Hi, 

Can you give us the following? If possible, have the SFPs plugged-in on the IE

#show inventory
#dir flash:
#show version
 

Additionally, can you give us the complete PID of your SFP?

To give you an overview, the link below are the supported SFPs that the IE-3000 can handle
If your SFP is not on the list, well sadly it can't support that
http://www.cisco.com/c/en/us/products/collateral/switches/industrial-ethernet-3000-series-switches/data_sheet_c78-440930.html

LOOK AT: SFP Transceivers Support for Cisco IE 3000 Series Switch

Isgabrillo, Please see below.

I wasn't able to see a PID for the SFP's, but they are Cisco GLC-FE-100LX

 

THe switch doesn't seem to recognize the 4SM module that is currently attached. As I stated, I have a few already installed in the field that I am not able to contact right now, but have the same issue. I think I read in a blog somewhere that someone had the same issue and there was an IOS update that cured it.

 

Switch#sh inv
NAME: "1", DESCR: "IE-3000-8TC"
PID: IE-3000-8TC       , VID: V03  , SN: FOC1826Y36B

NAME: "IE-3000-8TC - Module in slot 1", DESCR: "IE-3000-8TC - Module in slot 1"
PID: IE-3000-8TC       , VID: V03  , SN: FOC1826Y36B


Switch#dir flash
%Error opening flash:/flash (No such file or directory)
Switch#sh version
Cisco IOS Software, IES Software (IES-LANBASEK9-M), Version 12.2(58)SE2, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Thu 21-Jul-11 00:59 by prod_rel_team

ROM: Bootstrap program is Xmen2 boot loader
BOOTLDR: IES Boot Loader (IES-HBOOT-M) Version 12.2(44r)EX5, RELEASE SOFTWARE (fc1)

Switch uptime is 4 minutes
System returned to ROM by power-on
System image file is "flash:/ies-lanbasek9-mz.122-58.SE2/ies-lanbasek9-mz.122-58.SE2.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco IE-3000-8TC (PowerPC405) processor (revision S0) with 131072K bytes of memory.
Processor board ID FOC1826Y36B
Last reset from power-on
1 Virtual Ethernet interface
8 FastEthernet interfaces
2 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.

64K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address       : 50:67:AE:72:AE:00
Motherboard assembly number     : 73-15595-01
Motherboard serial number       : FOC18258RWT
Model revision number           : S0
Motherboard revision number     : A0
Model number                    : IE-3000-8TC
System serial number            : FOC1826Y36B
Top Assembly Part Number        : 800-28538-03
Top Assembly Revision Number    : A0
Version ID                      : V03
CLEI Code Number                : CMMFE00ARB
Hardware Board Revision Number  : 0x02
CIP Serial Number               : 0x8E72AE00
SKU Brand Name                  : Cisco


Switch Ports Model              SW Version            SW Image                 
------ ----- -----              ----------            ----------               
*    1 10    IE-3000-8TC        12.2(58)SE2           IES-LANBASEK9-M          


Configuration register is 0xF

Switch#exit

 

Switch#dir flash:
Directory of flash:/

  736  -rwx        3096   Mar 1 1993 00:00:55 +00:00  multiple-fs
    2  drwx        1024   Mar 1 1993 00:06:38 +00:00  ies-lanbasek9-mz.122-58.SE2
  732  -rwx         676   Mar 1 1993 00:07:33 +00:00  vlan.dat
  733  -rwx        1915   Mar 1 1993 00:00:58 +00:00  private-config.text
  735  -rwx        1424   Mar 1 1993 00:00:58 +00:00  config.text

64094208 bytes total (45407744 bytes free)
Switch#exit

 

 

 

*Edited: Was looking at the wrong SFP

 

Here is the full compatibility list for the 100FE GLC


http://www.cisco.com/c/en/us/td/docs/interfaces_modules/transceiver_modules/compatibility/matrix/OL632702.html#88805

 

And here is for the module installed

http://www.cisco.com/c/en/us/td/docs/switches/lan/cisco_ie3000/software/release/15-0_2_ey/release/notes/OL27304.html

Cisco IEM-3000-4SM

Expansion module with 4 100BASE-FX fiber-optic Ethernet ports

Note The base switch supports up to two expansion modules with various combinations including the IEM-3000-8FM, IEM-3000-8TM and the PoE/PoE+ modules IEM-3000-4PC and IEM-3000-4PC-4TC. An exception to the combination is that if you install an 8-port IEM-3000-8FM or IEM-3000-8SM right after the base switch, then you can install only one expansion module.

Cisco IOS Release 15.0(2)EY

 

 

Thank you all, turned out to be a IOS upgrade. Resolved. Thank you for your help.

Kindly mark as answer or rate the replies to close this question :D

Your SFP seems to be listed in the table.
Try upgrading the firmware, 
Here's a link for your reference. I would recommend to download the stable release of v15. Typically marked with a star :D
https://software.cisco.com/download/release.html?mdfid=282118652&flowid=3096&softwareid=280805680&release=15.0.2-EY3&relind=AVAILABLE&rellifecycle=ED&reltype=latest

Oh yeah, choose LAN BASE image to be uniform with your current